Business Systems Analyst– CRM

Bold ideas need dependable infrastructure and people who can build and maintain it. At Qu, we run sovereign, in-country infrastructure, data centres, cloud, and managed services, so Canada's builders and innovators can move fast without trading away control. Your work will help keep data close to home, accelerate teams, and scale growth for the builders and dreamers who rely on us. We're building for decades, backed by InfraRed Capital Partners and Sun Life. We're small by design, 120 people, so your voice carries and your impact shows. You'll work on real problems that matter: to take the routine and the complex off our customers' plates so they can focus on what they need to grow. If you want your best work to power someone else's moonshot, this is your place. Quiet power, built for the builders and the dreamers. We're Qu. The Role This role is ideal for an intermediate-level, technically minded Business Systems Analyst who is ready to grow into a senior business systems role. You will help design the systems and processes that enable Qu's transition to full operational independence. This is a permanent role with substantial ownership and long-term growth. You will begin with the CRM replacement initiative and then transition into the Order Manager System modernization program. Over time, you will become a core member of the Applications & Process team, supporting continuous improvement and future system evolution. Reports to: Technology Leader Phase 1: CRM Replacement (Months 1–9)
•      Document current-state processes through interviews, observation, and workflow analysis.
•      Design future-state CRM workflows optimized for data centre sales operations.
•      Create detailed requirements, user stories, and process documentation.
•      Participate in CRM platform evaluation and vendor selection.
•      Partner with CRM implementation vendor on configuration and validation.
•      Define Admin3 integration requirements and collaborate with developers.
•      Support user acceptance testing, training, and go-live activities.
•      Produce end-to-end user guides and business process documentation. Phase 2: OMS (Admin3) Modernization (Months 9–24)
•      Lead requirements and documentation activities for the Admin3 replacement effort.
•      Document Admin3's existing functionality, data structures, and integrations.
•      Design future-state order management, provisioning, and billing workflows.
•      Work with the technical lead and OMS vendor/developers on design and build.
•      Document CRM-to-OMS integration and workflow dependencies.
•      Support data migration planning and execution.
•      Lead user acceptance testing and training for operations teams. Note: Billing and invoicing will remain within the existing Admin3 scope; this role focuses on defining workflows and integrations that support future-state functionality. Ongoing Responsibilities
•      Maintain requirements traceability and process documentation.
•      Facilitate workshops and stakeholder sessions across business and technical teams.
•      Support ongoing business systems enhancements as the company scales.
•      Serve as a key liaison between business stakeholders, developers, and vendors.
•      Drive continuous improvement of workflows and system usability.   Required Qualifications Experience
•      3–5 years as a Business Analyst, Systems Analyst, or Technical BA.
•      Participation in 2+ CRM implementations (Salesforce, HubSpot, Dynamics 365, or similar).
•      Proven experience gathering requirements from business stakeholders.
•      Experience documenting system integrations and data flows.
•      Strong process mapping and workflow design capabilities.  Skills
•      Understanding of CRM concepts (opportunities, quotes, workflows, integrations).
•      Comfortable learning legacy systems and documenting them clearly.
•      Understanding of API and system integration concepts (able to read technical specs).
•      Ability to translate between business needs and technical behaviours.
•      Proficiency with Visio, Lucidchart, Miro, or equivalent tools.
•      Strong stakeholder facilitation and communication skills.
•      Self-directed, with guidance available from technical and project leads.
•      Comfortable in ambiguous, fast-paced environments. Preferred Qualifications
•      Order management, ERP, or billing system experience.
•      Knowledge of B2B sales and operations processes.
•      Familiarity with quote-to-cash or order-to-fulfillment workflows.
•      Experience with system modernization, migrations, or legacy replacement.
•      Telecom, data centre, or infrastructure services industry experience.
•      Carve-out or business transformation project experience.
At Qu, we are committed to building an inclusive, equitable, and accessible workplace where all employees feel respected and supported. We welcome applications from people of all backgrounds. We are also committed to providing accommodation throughout the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs, in accordance with applicable human rights and accessibility legislation.

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