IT Services Specialist

Louis W. Bray Construction Limited is a well-established Heavy Civil Construction Contractor, continually building on its solid reputation throughout Ontario since 1972. We are seeking an IT Services Specialist to support our continued growth and success.

Why You'll Love It Here

We're a family-owned heavy civil contractor with a strong sense of community. At Bray, you're never just a number; you're part of the team. We offer:

• Competitive salary
• Health & dental benefits
• RRSP matching
• A culture focused on growth and internal promotion    

Responsibilities:

HELP DESK:

• Provide responsive helpdesk support to office and field staff during business hours.
• Administer and maintain Microsoft Windows environments and Microsoft 365 services (user accounts, licensing, troubleshooting, updates).
• Manage local Active Directory, business applications (Viewpoint Vista, B2W/BID2WIN), printers, and software inventory.
• Coordinate vendor warranty support and liaise with external providers as needed.
• Maintain documentation of IT systems, processes, and access credentials.
• Support onboarding/offboarding of users and devices.
• Monitor basic cybersecurity hygiene and escalate issues appropriately.
• Collaborate with a Manager and external partners for infrastructure, network, and advanced security needs.
  

NETWORK ADMINISTRATION:

• Proactively monitor and maintain IT infrastructure performance and system efficiency.
• Proactively maintain security around all IT systems.
• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, wireless routers, switches, controllers, multiplexers, servers or related networking equipment.
• Proactively monitor and analyze network data to determine network usage, disk space availability, or server function.
• Troubleshoot and resolve server and network issues in a timely manner.
• Perform routine maintenance or standard repairs to networking components or equipment.
• Modify and enhance the infrastructure's performance where opportunities for improvement exist.
• Identify the causes of networking problems using diagnostic testing software and equipment.

OTHER:

• Maintain inventory of all IT equipment, software and software licenses, ensuring license agreements are kept up to date.
• Prioritize and schedule all IT requests/issues.
• Provide feedback and suggestions for new products and the improvement of current products
• Set up, coordinate and support all Cell phone/handheld device issues with field and office staff on a regular basis.
• Maintain the company VOIP phone system, including ensuring the company phone list is kept up to date, and manage the VOIP vendor maintenance agreement.
• Be reachable and available on weekends /evenings when required.
• Support, promote and maintain the company's website and data hosting site.
• Create/maintain files/documentation of IT-related information
• Other IT-related tasks as required/necessary

Qualifications and Requirements:

• Bachelor's degree in computer science or Technologist diploma in the relevant area and/or proven experience
• 3+ years' experience with IT Help Desk support and network/infrastructure management
• Experience with Microsoft Exchange, Active Directory, Windows Server
• Experience with VMware, and Hyper V environments.
• An advanced understanding of Microsoft Word, PowerPoint, Excel and other standard computer programs.
• Ability to handle multiple and changing priorities
• Excellent problem-solving skills with outstanding judgment.
• Exceptional customer service skills with a focus on rapport-building, listening and questioning skills.
• Exceptional Organizational skills
• Exceptional written and verbal communication skills.
• Experience working in a team-oriented, collaborative environment.
• Experience with a help desk ticketing system (for example, Jira) an asset.