Customer Service Representative II_Shift_1

1 week ago

Delta, British Columbia, Canada Neovia Logistics Services Full time
JOB SUMMARY

To function as the primary contact of customers/ dealers through close coordination with relevant Neovia departments and other entities in order to ensure desired results are delivered

JOB RESPONSIBILITIES
  • Maintains constant communication with dealers, Neovia departments, and client in order to ensure orders are delivered to customers as per agreed service level agreements
  • Handles customer emails by responding within the agreed allotted time
  • Manage calls by aiming first – call resolution, otherwise, issues raised are resolved within the agreed specific period
  • Utilizes different systems through data entry and relevant information download to ensure updated and accurate data source for client, dealers, and Neovia users.
  • Ensures smooth handling of different types of customer orders by processing them from order drop until order delivery confirmation
  • Generates reports as required by client or management
  • Handles claims raised by customers through investigation and coordination with relevant parties while ensuring applicable policies or standards are adhered to
  • Other duties as assigned.
QUALIFICATIONS
  • High school or Associate's Degree from an accredited College or University or equivalent.
  • 1-3 years' relevant experience.
  • Ability to read/write and interpret documents.

Preferred:

  • Bachelor's Degree from an accredited College or University or equivalent.
  • Warehouse experience.
  • Logistics experience.
PHYSICAL REQUIREMENTS
  • Requires frequent walking, carrying, reaching, standing, and stooping.
  • Requires lifting/lowering, pushing, or pulling of various items of varying weight.
ADDITIONAL INFO
  • Ability to work in a fast paced environment.
  • Good verbal and written communication skills.
  • Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas.
  • Working knowledge of computerized applications (word processing, spreadsheet, database, presentation software, email).
  • Contacts include customers/dealers, clients. and different internal departments within Neovia

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