guest service agent

1 week ago

Rossland, British Columbia, Canada Prestige Mountain Resort Rossland Full time $25,000 - $40,000 per year
  • Education:
  • Expérience:
  • Education
  • Secondary (high) school graduation certificate
  • Tasks
  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
  • Work conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure
  • Personal suitability
  • Client focus
  • Dependability
  • Excellent oral communication
  • Organized
  • Reliability
  • Team player
  • Resourcefulness
  • Experience
  • Will train
  • Health benefits
  • Health care plan
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 40 hours per week

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