Bar/Service Manager

6 days ago

Rossland, British Columbia, Canada RED Mountain Resort BC Full time $60,000 - $90,000 per year

RED Mountain Resort is seeking a Bar/Service Manager for the 2025/26 Winter Season This role is ideal for an experienced F&B professional with strong leadership skills, a passion for guest service, and a proven ability to manage and inspire a dynamic team. As the Bar/Service Manager, you will oversee beverage operations, coach and develop F&B team members, and ensure that all service standards meet RED Mountain's elevated expectations.

What You'll Do

Service & Operations:

  • Manage beverage operations with minimal oversight on food operations in the absence of leadership.
  • Supervise FOH team members, ensuring timely delivery of food, drinks, and guest bills.
  • Ensure all checklists, requisitions, opening/closing duties, and cash-out procedures are completed correctly.
  • Maintain POS and debit/credit systems, ensuring proper usage.
  • Ensure health & safety regulations are adhered to at all times.
  • Ensure compliance with collective bargaining agreements.
  • Assist with training, coaching, and development of all F&B team members.
  • Support any F&B operations or events, including special events, with professionalism and collaboration.
  • Identify opportunities to improve processes and remove barriers affecting team or guest experience.

Guest Experience:

  • Champion guest complaint resolution using RED Standards of Service.
  • Engage with guests throughout their dining or resort experiences to deliver an elevated experience.
  • Build resort advocacy and loyalty by maintaining positive connections with guests.
  • Act as an ambassador for RED Mountain, promoting internal and external events.
  • Solicit feedback from guests and team members and communicate improvement opportunities to the Director of Food and Beverage.

Team Leadership:

  • Participate in hiring processes, including screening, interviewing, and reference checks.
  • Train and supervise all FOH staff including bartenders, servers, cashiers, baristas, food runners, and bus persons.
  • Identify coaching opportunities and provide timely feedback on team performance and growth.
  • Ensure team members have current knowledge of menu offerings and pricing.
  • Foster trust, respect, and cooperation between FOH and BOH team members.
    Assist in emergency situations, making prompt decisions in the best interest of guests, team, and the resort.

What We're Looking For

  • Minimum 5 years F&B experience with progressive supervisory experience in a resort, restaurant, or hotel environment.
  • Serving It Right and Food Safe Level 1 Certification.
  • Strong knowledge of food, spirits, and wine.
  • Proficiency with POS (Toast), Microsoft Suite, and Outlook.
  • Professional demeanor with a passion for exceptional guest service.
  • Ability to motivate and support a team in a fast-paced environment.
  • Strong communication, problem-solving, organizational, and time management skills.
  • Physically capable of handling loads between 10–20 kg.
  • Experience in unionized environments and working knowledge of collective agreements.
    Comfortable working primarily indoors, with occasional outdoor duties.

Why Work at RED Mountain

  • Lead and develop a talented F&B team in a world-class resort environment.
  • Directly influence guest satisfaction and operational excellence.
  • Enjoy staff perks, mountain lifestyle benefits, and a workplace that celebrates collaboration and growth.

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