Manager, Key Clients

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people's lives across North America. 

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you're ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

Reporting to Sr Director, Key Client Management, this position plays a pivotal role in supporting Trimac's mission to deepen commercial relationships and grow revenue across our most valued customer accounts — with a specific focus on Flatdeck operations. The Key Clients Manager is responsible for managing and nurturing a portfolio of existing strategic flatdeck clients across Canada and the United States, with an emphasis on account retention, service delivery excellence, and identifying new opportunities within flatdeck freight services.

This role will focus on renewals, up-sells, and cross-sells across Trimac's Flatdeck line of business, as well as broader service offerings and geographies. Success will be measured by the growth of Flatdeck Key Clients (KC) and Strategic Target Accounts (STAR) portfolios, and the overall health of customer relationships.

This position is responsible for:

• Managing a portfolio of high-value, strategically significant Flatdeck accounts across sectors including construction materials, steel products, heavy equipment, fabricated goods, and over-dimensional freight.
• Establishing and nurturing multi-level relationships—up to the executive level—within client organizations, positioning Trimac as a trusted strategic partner in flatdeck transportation solutions.
• Collaborating cross-functionally with Operations, Pricing, Customer Experience, and Safety teams to ensure seamless flatdeck service delivery, proper load securement standards, and rapid issue resolution.
• Driving the development and execution of flatdeck-focused strategic account plans aligned with both customer objectives and Trimac's commercial priorities.
• Leading executive-level business reviews, performance reporting, and contract renewal discussions with a focus on value creation, securement compliance, and long-term partnership growth.
• Executing complex enterprise sales strategies, identifying and capitalizing on up-sell and cross-sell opportunities across flatdeck geographies, specialized hauling, and broader service lines.
• Monitoring Client Health metrics and partnering with the Director of Key Clients to proactively mitigate service risks, protect capacity, and strengthen customer retention.
• Negotiating high-impact contract renewals, pricing structures, and service level agreements with a strong understanding of flatdeck market conditions, securement requirements, and margin impacts.
• Leveraging data-driven insights to monitor performance, protect margins, identify freight trends, and optimize account profitability within flatdeck operations.
• Contributing to cross-functional planning sessions to align customer expectations with operational capacity, equipment availability, and strategic growth objectives.
• Travel required 30–50% of the time, with a strong focus on regional flatdeck market dynamics and relationship development.

Level of Responsibility:

• Operates with moderate autonomy in managing day-to-day flatdeck client communication and service alignment.
• Initiative is required to anticipate client needs, coordinate internal support, and follow through on value-add actions.
• Errors in communication or missed service gaps could affect customer satisfaction, retention, or account profitability.
• Regularly interfaces with internal departments and mid- to senior-level client stakeholders.
• Reports directly to the Sr Director, Key Client Management and may receive coaching or guidance on large strategic opportunities.

• Strong relationship-building and customer service skills, with a focus on long-term value creation.
• Business acumen and ability to understand operational dynamics within flatdeck transportation, securement requirements, and logistics.
• Excellent verbal and written communication skills; capable of preparing clear reports and presentations.
• Problem-solving and coordination skills, with the ability to align cross-functional teams on deliverables.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); CRM experience (e.g., Salesforce) preferred.
• Ability to analyze account trends, identify growth opportunities, and protect existing margin and volume.
• Comfortable working in a fast-paced environment and balancing multiple priorities.
• Bachelor's degree in Business, Commerce, Marketing, Logistics, or a related field.
• 3–5 years of experience in B2B sales, account management, or logistics/transportation services, ideally with exposure to flatdeck freight or specialized hauling.
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We invest in our employee's growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Pension Plan
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene