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Client Success Manager
2 weeks ago
Overview
HeartNest Care Inc. delivers compassionate, high-quality, and personalized in-home care services to seniors and individuals with special needs, enabling them to thrive with dignity and independence in their homes. Our experienced team of Support Care Workers, Licensed Practical Nurses (LPN), and Registered Nurses (RN) are the foundation of our care.
We prioritize continuous training and human development to ensure our professionals are equipped to meet our clients' diverse physical, emotional, and social needs with expertise and compassion.
This position will fit into the Senior Team and play an integral part in daily operations.
Focus must be placed on client assessment, intake, care planning, staffing and scheduling.
Responsibilities will include overseeing of the team, resolving client and staff issues, and ensure excellent support for our vulnerable.
Duties
- Develop and maintain long-term relationships with clients to ensure retention and satisfaction.
- Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Play a key role in staffing and scheduling of shifts.
- Provide leadership within the team by mentoring junior staff and implementing promising practices.
- Prepare detailed reports on client status, feedback, and strategic recommendations for senior management.
Qualifications
- Registered Nurse or Bachelor in Social Works
- Strong negotiation skills with the ability to influence decision-making processes effectively.
- Experience in hiring and interviewing staff
- Excellent communication skills—both written and verbal—with the ability to present complex information clearly.
- Leadership qualities with experience mentoring or guiding team members.
- Ability to work independently while collaborating across departments to achieve shared goals. This role is ideal for a proactive professional eager to make a significant impact by ensuring client success while contributing to our company's growth trajectory.
Job Types: Full-time, Permanent
Pay: From $52,341.50 per year
Benefits:
- On-site gym
- On-site parking
Licence/Certification:
- RN registration or BSW registration (required)
Location:
- Calgary, AB (preferred)
Work Location: In person
