Customer Services Librarian

For more information, check out our website here:

The Vancouver Island Regional Library (VIRL) currently has a Permanent Full-Time opportunity for a dynamic and energetic Customer Services Librarian - Children & Youth Services at our Campbell River Branch:

This is a permanent full-time opportunity providing 35 hours a week which may include days, evenings and weekends.

Schedules are subject to change to accommodate the changing needs and demands of the business.

Current Schedule:

Tuesday: 9:30am-5:30pm

Wednesday: 9:30am-5:30pm

Thursday: 9:30am-5:30pm

Friday: 9:30am-5:30pm

Saturday: 9:30am-5:30pm

The Customer Services Librarian I (CSL) – Children & Youth Services is responsible for the coordinated delivery of library services specializing in Children & Youth services. Under the direction of the Library Manager, the CSL provides leadership and performs a variety of professional duties involved in the coordination, development, delivery and continuing evaluation of information and online services, customer training, readers' advisory, programming and outreach to the local community.

Under the direction of the Library Manager your representative duties will include the following areas of responsibility:

• Instructs and advises customers in using the online catalogue, databases, and other electronic products.
• Develops and maintains assigned areas of the branch collection(s). Identifies collection development priorities and provides input to the Library Manager.
• Provides information services and readers' advisory. Guides and assists customers in locating answers to their questions using a variety of print and non-print resources.
• Promotes staff commitment and a focus towards organizational goals and direction.
• Oversees the effective and efficient coordination of projects.
• Participates in cross-functional teams for the implementation of system wide initiatives.
• Working with Library Manager, liaises and partners with external organizations and groups to increase the use of library resources and services.
• Develops appropriate working relationships within all levels of VIRL.
• May supervise Circulation Supervisor(s), Community Support Technician(s), Library Assistant(s) and Page(s).
• Advises the Library Manager on trends and issues affecting branch library services and prepares recommendations. Maintains an awareness of current developments in the profession.
• Ensures the branch appearance, facility and equipment is maintained.
• Assists the Library Manager with the recruitment and performance management of the Circulation Supervisors, Library Assistants and Pages.
• Assists the Library Manager in budget development and financial procedures.
• Prepares periodic statistical reports as required.
• Responsible for ensuring compliance with the Occupational Health and Safety Act and Regulations, and the VIRL'S Health and Safety Policy and related procedures.
• Other related duties as required.

Required Education:

• Completion of an ALA graduate degree in librarianship and information studies.
• Appropriate course work may be required.
• Completion of workshops/seminars and/or demonstrated skills and knowledge in the areas of library services, facilitating, training, leadership, team building, customer service, communication, and conflict resolution.

Knowledge, Skills and Abilities:

• Demonstrated ability to establish and maintain effective staff and public relations.
• Proven ability to implement, inform, and work within developed policy and procedure.
• Proven ability to teach, facilitate, role model, mentor and act as a resource.
• Demonstrated ability to exercise initiative, tact, leadership and independent judgment.
• Demonstrated ability to organize, delegate and supervise, as well as work independently and in a team environment.
• Excellent oral and written communication skills.
• Excellent knowledge of information services technology.
• Working knowledge of computer hardware, operating systems, applications software and interfaces.

You should also know:

You are required to have a valid BC Driver's License and a reliable vehicle given that there will be travel to various VIRL Branches or potential VIRL Branch locations. You will also be required to satisfactorily complete a Criminal Record Check (Working with Children & Vulnerable Adults).

Applications will be accepted until Friday, October 31, 2025 at 5:00pm.

Your cover letter should clearly identify how you have the knowledge, skills and experience to be successful in this position.

VIRL thanks all applicants for their interest in working with us however only those selected for an interview will be contacted directly.

Job Type: Full-time

Pay: From $36.40 per hour

Expected hours: 35 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Application question(s):

• Are you at least 16 years old?
• Are you 14 or 15 years old?
• Are you currently an employee of VIRL?
• Are you legally entitled to work in Canada?

Work Location: In person