Reception-Store - Front Desk Receptionist

Work in a purpose driven career with MaKami College, public post-secondary college that has been helping students for over 20 years with locations in Edmonton and Calgary, Alberta.

MaKami College offers students in-person, online, and blended programs in Massage Therapy, Health Care Aide, Business Administrative Assistant, Medical Office Assistant, and more. Rapidly growing, we are working to expand our campuses into cities across Canada, and continuously working to add programs to our course catalogue. We work with our team to grow and develop in areas they are passionate about, focusing on our MaKami Pillars - Leadership, Professionalism, Helpfulness, and Inspiration. MaKami team members are provided with many opportunities for professional career growth in a fulfilling and dynamic work environment.

The MaKami team is passionate about creating generational change through education, and we provide the tools and a safe environment for our staff to change the lives of our students and their families.

This position is primarily responsible for providing exceptional front-line support to students, staff, and visitors. The role ensures a welcoming and professional environment while delivering outstanding customer service and contributing to a positive college experience for all

Major Accountabilities/Responsibilities

• Greet and welcome all students, instructors, clients, and visitors in a warm, professional, and sincere manner, ensuring they feel comfortable and supported.
• Answer, screen, and redirect incoming phone calls and emails to the relevant departments or individuals.
• Manage the distribution of incoming mail, packages, and faxes to the correct recipients.
• Act as a liaison between students and staff, helping facilitate communication and access to services.
• Provide general administrative support, including filing, photocopying, scanning, and data entry.
• Book, reschedule, and manage client appointments for the student massage clinic using the clinic's scheduling software.
• Process client payments accurately, issue receipts, and maintain records of daily transactions.
• Assist with balancing the cash register and preparing daily financial reports related to clinic services.
• Communicate and collaborate with the Clinic Coordinator to ensure any special client requests or accommodations are addressed.
• Support students and instructors during clinic operations by maintaining a smooth flow of clients and addressing any administrative issues that arise.
• Maintain cleanliness and organization of the front desk and waiting areas to create a welcoming environment.
• Assist with setup and teardown for campus events, workshops, and special activities.
• Provide support with student attendance tracking, appointment reminders, and other clerical tasks as needed.
• Perform other duties as assigned to support the day-to-day operations of the College and ensure excellent service delivery to all stakeholders.

Education and Experience

• High School Diploma or equivalent (required)
• Post-secondary education in a related field such as Office Administration, Business Administration, or Customer Service (an asset, but not required)
• 2–3 years of experience in a customer service or administrative support role, preferably in an educational or hospitality environment
• Experience working in a reception/front-desk setting is a strong asset
• Familiarity with scheduling software or booking systems
• Experience handling cash and point-of-sale (POS) transactions
• Knowledge of computers and relevant software applications (e.g. MS Word, Excel, Outlook)

Skills and Competencies

• Strong verbal and written communication skills
• Organized with strong attention to detail
• Good keyboard/typing skills
• Able to work with a multi-line phone system
• Patient and attentive to all individuals in a fast-paced environment
• Flexible and able to change within strict time constraints and meet deadlines
• Strong time management skills

Hours: Monday to Thursday, 12.30 pm to 9.00 pm and Saturday, 9.00 am to 5.30 pm

Perks & Benefits:

• Health Spending & Lifestyle Accounts
• Educational Allowance for Professional Development
• Emergency Allowance for Unexpected Needs
• Free Massages at Our Student Clinic
• Discounts on College Programs & Courses
• Staff Discount in College Store
• On-Site Gym Access
• Free Parking

Qualified candidates should reply to this ad with their cover letter and resume. This position will remain open until a suitable candidate is found. We thank all applicants for their interest, but only those who meet our criteria will be contacted to continue in our process.