Restaurant Assistant Manager

3 days ago

Oakville ON LK X, Canada Tim Hortons Full time

Overview

We're looking for a dependable, customer-focused Assistant Manager to join our Tim Hortons team. You'll help run daily operations, lead and coach a small team, safeguard food quality and safety, and deliver the fast, friendly service our guests expect. This is a hands-on leadership role — you'll work alongside crew members during rushes, support the manager in all areas of store performance, and step in as acting manager as required.

Key responsibilities

  • Lead, train and motivate crew to deliver Tim Hortons' standards of service, product quality and cleanliness.
  • Supervise shifts: open/close procedures, cash handling, POS reconciliation and store security.
  • Manage staffing: create schedules, assist with hiring, conduct performance feedback and help resolve crew issues.
  • Maintain excellent customer service and handle guest concerns professionally and promptly.
  • Ensure food safety, health and safety, and sanitation standards are met (daily walkthroughs, checklists).
  • Monitor inventory levels and place supply orders; manage waste and control food/labor costs.
  • Drive operational excellence and meet store KPIs (sales targets, speed of service, customer satisfaction).
  • Support marketing and local promotions; ensure merchandising and product displays meet brand standards.
  • Assist with administrative duties: payroll support, incident logs, completion of required reports.
  • Act as on-site manager when General Manager is absent.

Qualifications & skills

Required

  • 1–2 years of supervisory experience in quick-service restaurants, coffee shops, or retail preferred.
  • Strong customer service skills and a positive, professional attitude.
  • Reliable, punctual, and able to work varied shifts including early mornings, evenings, weekends.
  • Basic math skills and cash handling experience.
  • Ability to supervise, train, and develop a team.
  • Excellent communication and problem-solving skills.
  • Food Handler's certificate or willingness to obtain (as required by local regulations).
  • Ability to stand for long periods and perform physical tasks (lifting, bending) typical of restaurant work.

Preferred

  • Experience specifically with Tim Hortons or similar franchise systems.
  • Experience with scheduling, inventory systems and basic labor cost controls.

What we offer

  • Competitive pay and potential for performance-based bonuses.
  • Opportunities for advancement and management training.
  • Team discount, flexible scheduling, and a friendly team environment.
  • Supportive training and on-the-job coaching.

How to apply

Please submit your résumé and a brief cover letter highlighting your leadership experience and availability. We encourage applicants from all backgrounds to apply.

Job Type: Full-time

Pay: $42,000.00-$48,000.00 per year

Benefits:

  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

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