Director, Retail Frontline Performance Measurement

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

The Director, Retail Frontline Performance Measurement & Reporting will manage a team of approximately 10 full-time employees and contingent workers, and will be accountable for the centralized management of data and business intelligence application services supporting the Retail Frontline Performance Management portfolio in Finance.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How You'll Succeed

• Data Operations – Oversee the operations of production applications and processes including, but not limited to, SLA and incident management, creation of operational dashboards, and ensuring the quality and integrity of data for downstream consumption. The role will also be responsible for managing relationships with business partners and infrastructure groups to ensure seamless delivery of commitments.
• Business Demand Management – Lead the team in the assessment, development and implementation of new projects and initiatives that support the Retail Frontline Performance Management business in achieving their strategic and financial objectives.
• Innovation - Innovation and modernization of data, BI and analytics tools and processes that are in line with the strategic objectives of Finance Transformation.

Who You Are

• You can demonstrate experience in information systems management and operations. It's an asset if you have had exposure to the Performance Measurement & Reporting domain.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 26th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Communication, Deliverables Management, Financial Consulting, Financial Reporting and Analysis, Governance Reporting, Innovation, Measurement Reporting, People Management, Preparation of Financial Reports, Problem Solving, Regulatory Requirements, Risk Assessments, Technical Knowledge