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BDC Service Appointment Coordinator

3 weeks ago

Winnipeg, Manitoba, Canada Crown Auto Group Full time

BDC Service Appointment Coordinator

Crown Auto Group

Salary: Hourly 

Job Type: Full-Time 

Crown Auto Group is a Winnipeg-based, family-owned organization built on integrity, teamwork, and strong relationships. We are proud to be recognized as one of Canada's Best Managed Companies and an Aon Hewitt Best Employer – Platinum Level. As one of Manitoba's fastest-growing dealerships, we offer exceptional service and exciting career opportunities in a dynamic industry.

We have a great opportunity for a BDC Service Appointment Coordinator to join our team in a company and industry with great growth opportunities in our Business Development Center located in the Waverley Auto Mall.  This is an entry level position that provides you with a launch into the exciting automotive industry. 

We offer a competitive performance-based salary and encouraging team environment, as well as a competitive benefits package. We offer graduated training, mentorship, and online brand training to assist our employees in achieving their career goals.

Additional Crown Auto Group Employee Benefits:

  • Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
  • Discounted fitness membership
  • Associate Referral Bonus Program
  • Career advancement- most of promotions are from within the company
  • Access to Perkopolis. (Canadas leading corporate concierge discount service)

Requirements:

  • Customer service, call centre or switchboard experience preferred
  • Strong written and verbal communication skills
  • Highly organized with an ability to learn new skills quickly
  • Attention to detail and highly driven to succeed
  • Proficient in computer skills
  • Adhering to all company policies and procedures
  • Flexibility with work hours and ability to work the occasional Saturday and/or Holidays
  • Demonstrates CROWN Auto Group's CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude

What you will do:

  • Responsible for booking service appointments, prospecting and follow-up
  • Book appointments for customers who contact The CROWN Auto Group 
  • Answering online inquires and answering incoming calls
  • Maintain accurate information and up-to-date data about manufacturers recommended maintenance services
  • Keeping accurate and relevant customer information in our system
  • Making appointment reminder phone calls, and making any necessary changes to the appointments if needed
  • Ensuring that customers are satisfied with our service
  • Other duties as required by the management team

CROWN AUTO GROUP is an equal opportunity employer We are looking for people from various ethnicities, backgrounds, and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to any requests for accommodations.