Bilingual Installation Customer Service Consultant

2 weeks ago

Edmonton, Alberta, Canada Trans Global Full time
Est-ce un emploi pour vous?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada's largest service repair and installation company

Responsabilités
  • Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
  • Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
  • Follow up with customers to identify and support their needs
  • Offer value-added solutions and promote customer loyalty by providing exceptional customer support
  • Provide best-in-class customer service on appliance installation and assembly service
  • Explanation of installation process to retailers and customers
  • Correspond with retailers and customers verbally and electronically
  • Maintain up to date knowledge of new policies, procedures, and products
  • Process routine clerical transactions in between calls
  • Communication with TGS' network of professional service providers
Qualifications
  • Fluency in English & French required
  • Previous experience in a call center or customer service environment required
  • Professional phone and email etiquette
  • Utmost discretion with confidential customer information
  • Excellent data entry and keyboarding skills
  • Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
  • Strong attention to detail
  • Superior organizational, and multi-tasking skills
  • Strong analytical and decision-making skills
  • Strong desire to take ownership and accountability of task completion
  • Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
  • Ability to work effectively with and without supervision
Pourquoi Trans Global
  • A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
  • Competitive remuneration package that will commensurate with experience
  • Career progression potential with plenty of access to ongoing personal and professional development
  • Employee discounts
  • A dynamic environment to showcase your leadership talents.

Apply now

If you'd like to apply for this role, please contact our recruitment team at

Attach your CV and tell us why you would be a great fit at Transglobal

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to

  • Bilingual Installation Customer Service Consultant

    2 weeks ago

    Edmonton, Alberta, Canada The Brick Full time

    Is this job for you?Do you believe in putting the customer first?Do you love to solve problems and create solutions?Do you have an exceptional attention to detail?Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude The winning combination of team spirit and desire for career...

  • Office Furniture Installer

    2 weeks ago

    Edmonton, Alberta, Canada Service Pro Ltd. Full time

    Company OverviewService Pro Ltd. is a locally owned company that has been making its mark in the furniture installation business for three years. We are committed to delivering exceptional service and quality workmanship as we continue to grow.SummaryWe are seeking a dedicated Furniture Installer to join our dynamic team in Edmonton, Alberta, Canada. In this...

  • overhead door installer

    3 days ago

    Edmonton, Alberta, Canada Abe's Door Service Ltd. Full time

    OverviewLanguagesEnglishEducationSecondary (high) school graduation certificateExperience7 months to less than 1 yearOn the roadWork locations may vary. Frequent or constant travel is required from the employee.Work site environmentOutdoorsAt heightsWork settingConstructionInstallationRepairResponsibilitiesTasksInstall exterior prefabricated productsInstall...

  • Installation Coordinator

    7 days ago

    Edmonton, Alberta, Canada Trail Appliances Ltd. Full time

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Installation Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada Trail Appliances Ltd. Full time $17 - $18

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Customer Service Specialist

    3 days ago

    Edmonton, Alberta, Canada Service Experts Canada Full time

    OverviewCustomer Service SpecialistReports To: General Manager and/or Office ManagerStatus: Full-time, RegularCategory: Customer ServiceLocation Name: McKinley HeatingLocation Address: Edmonton, ABJoin the team of experts and realize your true potentialWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what...

  • Bilingual (English and French) Customer Service Representative - Account Maintenance

    1 week ago

    Edmonton, Alberta, Canada Ford Global Career Site Full time

    Working with a large team, as well as a broad network for Ford/Lincoln dealers across the country, the Bilingual (French/English) Account Maintenance Customer Service Representative will have the opportunity to advance Ford Credit Canada's reputation as a customer-focused lender, providing personalized service and professional expertise.

  • Customer Service Representative

    1 week ago

    Edmonton, Alberta, Canada Inwix Group Inc Full time

    Job OverviewWe are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers, providing exceptional support and ensuring a positive experience. The ideal candidate will possess strong communication skills, be bilingual in English and Spanish, and have a...

  • Customer Service

    2 days ago

    Edmonton, Alberta, Canada Taipan Canada Full time

    Job OverviewWe are seeking an energetic and dedicated Customer Service Representative to join our dynamic team In this vital role, you will be the friendly voice and helpful face for our customers, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your positive attitude and strong communication skills will...

  • Ironworker

    2 weeks ago

    Edmonton, Alberta, Canada Island Installation Inc. Full time

    IRONWORKERSExperienced connectors needed for several commercial projects. Long term employment offered, not based per project. Projects are currently based out of Alberta and BC.Responsibilities:Erect steel structures according to specifications and blueprintsOperate power tools and hand tools safely and effectivelyOperate mobile elevated work...