Operational Support Team

Vialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. 

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team.  Globally, Vialto Partners has over 6,500 staff worldwide and continues to grow.  You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.  

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry.  You can also follow us on LinkedIn and Instagram. 

Job Summary

We are seeking a candidate who will work with the Operational Support team to support the day-to-day administrative business activities of the Vialto Partners, Immigration Law team. This role is 100% on-site at the assigned Vialto Partners office. 

Job Responsibilities

• Incoming mail - documenting contents, sorting, scanning, updating details of work in case management and data management systems, distributing to legal staff accordingly

• Incoming faxes - monitoring incoming faxes, documenting contents, distributing to legal staff

• Courier preparation - waybill creation, tracking of packages, contacting vendor to resolve issues related shipment delays

• Printing, photocopying and scanning immigration applications - updating details of work in case management and data management systems

• Coordinating support services with our internal Business Center

• Assist with other administrative tasks or project based work, as required. 

Education and Professional Certification

• High school diploma required. A post-secondary education is an asset

Work Experience

• 1 - 3 years of experience working in an administrative role within a law firm or business support service center

• Experience in a high-volume, fast-paced environment is an asset

• Experience with Google suite of products is an asset

General Attributes

• Critical attributes of this position include: a positive, proactive "can do" attitude and excellent customer service, interpersonal and communication skills

• Strong work ethic, discretion in handling confidential information and ability to prioritize and adapt to changing demands and deadlines

• Must have strong organizational skills, meticulous follow-up and follow-through, good judgment and high attention to detail

• Confidence in ability to work in an ever-changing work environment

Communication / Interpersonal Skills

• Clearly communicates efficiently and professionally

• Excellent discretion when dealing with sensitive information

• Ability to negotiate and influence effectively

Customer / Client Service

• Provides services according to predetermined requirements and quality standards. 

• Escalates problems to team lead or manager if unable to resolve

• Ability to take initiative and very client service oriented

Problem Solving / Judgment / Decision Making

• Excellent judgment and strong problem-solving skills, including a proactive approach to working with staff and clients at all levels while demonstrating flexibility

• This position follows straightforward guidelines and establishes practices, major issues are deferred to the team lead or manager to resolve

Travel Requirements

• None

Additional Information

• Employment Type: Regular, Full-Time

• Work Schedule: On-site, 5 days a week

• Office Location: Toronto Office – 100 King Street West, Suite 4510, Toronto, ON M5X 1A9

• Compensation Range: $50,000 - $60,000 CAD

Equal Opportunity Employer: We do not discriminate based on any legally protected status.

Please note, AI is used as part of the application process.