Program Manager

2 weeks ago

Toronto, Ontario, Canada Capco Full time $120,000 - $150,000 per year

Program Manager Principal Consultant
Responsibilities

  • Plan, manage and facilitate the successful execution of program timelines and milestones
  • Collaborate with internal and external contributors to build a client specific co-delivery plan while adhering to implantation processes
  • Actively track all activities and their status; accountable for critical project deadlines and tasks
  • Proactively engage with customers to understand project requirements, manage expectations, provide project updates and ensure overall customer satisfaction
  • Prepare work schedule and timelines with the customer and the extended team
  • Anticipate and mitigate potential issues with project delivery
  • Regularly communicate and maintain a bridge between the customer and Capco to ensure best practice in implementation and onboarding
  • Maintain up to date documentation and communicate findings to key stakeholders
  • Regularly communicate project status and circulate project information to the team
  • Obtain final sign-off and ensure customers are fully satisfied with project completion
  • Prepare and ensure seamless handoff of newly implemented customers to the operations team

Show Us What You've Got

  • 10+ years of project management and implementation management
  • Demonstrated experience leading large, complex application development projects
  • Experience with software re-write / re-engineering / re-factoring projects
  • Able to lead deep-dive technical discussions for solutioning
  • Able to provide estimates for duration/effort of design/development activities
  • Experience and capabilities to speak with customer leaders to extract expectations, influence direction and manage expectations
  • Excellent people skills
  • Comfortable speaking and presenting to senior stakeholders and clients
  • Ability to think strategically and execute tactically, enabling cross-business teams
  • Ability work in fast pace environment while following best practice and company process
  • Highly driven and passionate about customer satisfaction, product development and technology
  • Excellent oral, listening, and written communication skills
  • Excellent presentation skills
  • Banking experience desirable but not necessary

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