Special Order Coordinator

Temporary Full-Time Special Order Coordinator
In-Scope Level 07
Customer Relations Branch, Regina
Vacancy #32/F26
The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking a self-motivated and detail-oriented individual to provide support as a Special Order Coordinator within the Customer Relations Branch until November 20, 2026, with the possibility of extension.

This position is required to work on-site, reporting to the Manager, Specialty Products.
The Special-Order Coordinator is responsible for working with numerous external groups; national and international suppliers and agents; several national supply warehouses and internal SLGA business areas in order to provide timely special-order service to our Retail Store Permittees.

Core Competencies (Job Family – Business Support)

• Accountability (Level A) – Takes responsibility for one's own actions, behaviours and commitments.
• Communication (Level A) – Clearly presents and receives information.
• Customer Service Excellence (Level B) – Anticipates problems and resolves issues.
• Adaptability (Level A) – Responds positively to changing needs and conditions.
• Teamwork (Level A) – Participates in team or group activities.

Primary Responsibilities

• Research and source special order products for customers.
• Provide excellent customer service when dealing with external and internal customers, including suppliers, agents, Retail Store Permittees, and private wine clubs.
• Create and issue liquor sales orders.
• Amend as required sales and purchase order quantity and pricing of products.
• Monitoring outgoing orders to ensure the Distribution Centre has successfully received and processed customers' orders.
• Handle inquiries and complaints and resolve issues both verbally and through emails.
• Creation of new products into the system along with pricing and sourcing points.
• Amending or updating of items in the system as required.

Required Technical Knowledge, Skills And Qualifications

• Knowledge of beverage alcohol products in order to provide information to customers.
• Knowledge of pricing in order to accurately estimate and calculate retail pricing on special orders.
• Knowledge of general accounting principles and the ability to perform mathematical calculations accurately and efficiently.
• Knowledge of Microsoft programs (excel, word, outlook).
• Ability to input, edit, retrieve, maintain, and format data using computer software accurately and efficiently.
• Ability to deescalate irate customers using excellent communications skills.

Working Conditions
Core office hours are 8:00 a.m. and 4:45 p.m. Monday to Friday. The majority of the work day is spent sitting at a desk keyboarding. The Special Order Coordinator must demonstrate their commitment to safety by consistently ensuring the well-being of themselves and others in the workplace.

What We Offer
We offer a range of benefits to support the well-being and professional growth of our employees, including:

• Competitive Wages: $31.57 – $40.16 per hour.
• Professional Development: Access to training and development programs.
• Health and Safety: Comprehensive safety training.
• Positive Work Environment: A supportive and inclusive workplace culture.
• Comprehensive Benefits Package: Access to Employee and Family Assistance Plan (EFAP) resources and support for personal and professional challenges; matched pension; disability insurance; health and dental.

Both your cover letter and resume will be used in the screening process. You must clearly indicate how you have acquired the relevant technical knowledge outlined above. Candidates who have been screened into the competition will be required to participate in an assessment and interview.

The successful candidate will be subject to the SLGA Criminal Record Check and Code of Conduct policies.
Application deadline: 11:59 pm,
November 20, 2025
Vacancy number: 32F26
Expected Screening Start:
November 21, 2025
Potential Start Date:
December 8, 2025