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Assistant Manager

2 weeks ago

London, Ontario, Canada Collision Repair Experts London Full time $75,000 - $80,000 per year

Overview

The Assistant Manager assist and co-manage day-to-day operations of the branch by delivering first-class service and achieving financial objectives through employee engagement and high operational standards. The Assistant Manager will assist the Shop Manager in different aspects, such as sales, profit, customer satisfaction, customer retention and growth as well as assist with employee management. The role as Assistant Manager is to ensure that customer vehicles are repaired to our standards of excellence while accommodating customer needs while following the CRE SOPs. The incumbent will primarily work in the production shop but also with CSR staff to make sure that customer needs are met.

Core Competencies

· Quality Orientation

· Time Management

· Creative and Innovative Thinking

· Development and Continual Learning

· Problem Solving

· Accountability and Dependability

· Research and Analysis

· Decision Making and Judgement

· Ethics and Integrity

· Planning and Organizing

· Mediating and Negotiating

· Communication

· Energy and Stress Management

· Teamwork

· People Management

Job Duties

· Ensure BMS (Business Management System) accurately reflects production on shop floor. Update due out dates and Vehicle Location on R/O's and add production notes.

· Ensure everyone is responsible/respectful with parts, materials, and overall repairs are done correctly the first time/on time.

· Assist in trouble shooting problems that arise during the repair process, and or if a technician runs into a dilemma (if supplement damage is found, coordinate with Estimator or Repair Planner).

· Ensure 100% compliance to the CRE QC process at every stage of production.

· Take in progress & post repair photos and attach in Mitchell Connect.

· Assist the Manager with staffing schedules and payroll recordkeeping.

· Assist in managing production flow to accommodate customers' needs.

· Offer solutions to accommodate customer requests or needs.

· Assist CSRs with Intakes and Deliveries following the CRE process.

· Supervise parts procurement process.

· Monitor sublets and production scheduling.

· Monitor several key indicators, including daily production statistics and benchmarks to achieve productivity projections and meet our customer's expectations.

· Ensure all tools and equipment are used safely and accurately.

· Respond to safety concerns immediately where applicable.

· Other related tasks as required.

Job Types: Full-time, Permanent

Pay: $75,000.00-$80,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Education:

  • Bachelor's Degree (preferred)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person