Supervisor, Operations and Customer Support

Your leadership is here.

Location
: Fort McMurray, Slave Lake, Grande Prairie, or Peace River, AB

What We Offer:

• Competitive Package: Attractive salary and a comprehensive benefits package including performance bonus eligibility, flex benefits from first day of employment, extra paid leave, pension, employee share purchase plan, charitable donation matching, hybrid work environment and more.
• People-First Leadership: A role where you're trusted to lead a team that helps keep operations and customers connected.
• Trusted Alberta Employer: Join a stable, community-minded company offering long-term visibility and growth.

Why Work Here:
At ATCO, we believe meaningful work starts with meaningful connections. You'll join a team that keeps communities powered and customers supported through dependable, responsive operations. If you take pride in leading people, balancing priorities, and making things run efficiently, this is your opportunity to build a career with a company that's Always There. Anywhere.

About the Role:
As a Supervisor, Customer and Operations Support (Operations Services Supervisor) with ATCO Electric, you'll lead administrative, customer, and financial support activities for your regional operations area. You'll oversee a team that provides business, accounting, and customer service expertise, ensuring day-to-day operations run efficiently and customers receive the high-quality service they expect. Your leadership will help bridge field operations, internal departments, and the community to maintain safe, reliable power delivery throughout the region.

What You'll Do:

• Provide operational and financial leadership by managing day-to-day customer service, billing, and accounting functions, ensuring effective internal controls and efficient workflows.
• Lead regular team meetings to promote communication, collaboration, and a strong customer-focused culture.
• Supervise and support administrative, customer service, and clerical staff, fostering professional development and engagement.
• Review account reconciliations, operational reports, and customer feedback to ensure accuracy, consistency, and continuous improvement.
• Prepare, review, and approve journal entries, budgets, forecasts, and business plans that align with company goals and financial standards.
• Oversee training, performance management, and succession planning to support employee growth and organizational readiness.
• Manage financial and operational reporting, ensuring timely, accurate information for data-driven decision-making.
• Prepare monthly management reports, operational cost summaries, capital expenditure updates, and customer service metrics.
• Support quarterly and annual reporting for senior leadership and regulatory requirements.
• Lead planning and forecasting activities, ensuring business plans and performance forecasts are accurate and submitted on time.
• Manage budget development, monitoring, and variance analysis, identifying trends and recommending corrective actions.
• Coordinate community relations and stakeholder engagement by supporting local events, presentations, and relationship-building initiatives.
• Ensure compliance with Health, Safety, and Environment (HSE) standards while promoting a proactive safety culture.
• Support workforce planning and resource management to ensure appropriate staffing levels and effective service delivery.
• Collaborate with internal departments and external partners to maintain strong relationships and resolve operational or customer-related issues.

What You Bring:

• Post-secondary degree, diploma, or certification in business, finance, or a related field.
• 5+ years of experience in operations, customer service, or financial administration; utility or energy industry experience preferred.
• Strong team leadership skills with a focus on coaching and employee development.
• Financial and business acumen with hands-on experience in budgeting, forecasting, or reporting.
• Excellent communication and interpersonal skills with the ability to work cross-functionally.
• Proficiency in Microsoft Office, especially Excel; experience with Oracle Financials is an asset.
• Knowledge of collective agreements or experience working in a unionized environment is an asset.
• A commitment to providing exceptional customer service and supporting community relationships.

About Us:
We are a leading energy provider in North America. Through ATCO Energy Systems we build, operate and maintain electric and gas transmission and distribution lines, safely and reliably serving over three million customers in hundreds of communities. We're advancing the use of hydrogen as a cost-effective pathway for decarbonization using existing energy delivery infrastructure. We're also building resilience by modernizing our electric grid and connecting renewable generation capacity to our system to meet the needs of customers for sustainable, reliable and affordable energy.

At ATCO, we support a diverse and inclusive environment that values the contributions and perspectives of everyone on the ATCO team. We believe the ATCO team is the foundation of our business and our most valuable asset across our global operations. Without each team members' unique skills, strengths, and knowledge, we simply wouldn't be able to achieve our fundamental vision of delivering life's essential services to our customers around the world.

ATCO is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

, Isley, Leaira