Supervisor, Transit Operations

​Requisition ID: 3755Affiliation: ExemptPosition Type: Temporary Full TimeFixed Term Duration: Approximately three (3) monthsNumber of Openings: 1Bi-weekly Working Hours: 70 hours bi-weeklyShift/Work Schedule: Monday - Friday Department/ Branch: Public Works, Transportation ServicesJob Location: Fort McMurrayStarting Salary Range*: $90,206 - $98,662 (Pay Band E)COLA: Bi-Weekly - $480 Reposted(dd/mm/yyyy): 01/18/2025Closing Date (dd/mm/yyyy): Open Until FilledPosting Type: Internal and External *The Municipality offers competitive compensation. The starting salary for this position will be within the range listed above and dependent upon the qualifications and experience of the successful candidate. We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know. GENERAL DESCRIPTION: Under the general direction of leadership the Supervisor, Transit Operations is a first level leadership position with a focus on safety and oversight of transit services and provides direct oversight of Transit Operators, Hostlers, Shelter Maintenance Labourers, and Shelter Maintenance Technicians. This role is also responsible for providing customer service to the public, responding to all incidents, and carrying out other duties as required in the provision of transit service. Primary responsibilities of this position include: Employee Development: Oversees transit operations during shift, which includes verifying processes and procedures are consistently applied and that equipment and employee requirements are fulfilled. Ensures personnel are trained, certified, competent, and fit for duty on an ongoing basis. Leads, mentors, coordinates, and directs daily activities of Transit personnel, bringing any appropriate employment matters to the attention of the Assistant Manager, Transit Operations/Assistant Manager, Transit Planning, and/or delegate. Communicates information, processes, and requirements to Transit personnel in the field in person, over the phone, radio or via other transit technologies. Responsible for developing and ensuring the delivery of toolbox talks and safety meetings. Service Delivery: Coordinates and monitors the delivery of all transit operations to ensure services are provided in a safe, efficient, and timely manner. Manages daily service changes on the road and responds to transportation requests, issues, and concerns. Responds to all incidents immediately and conducts incident investigations as required. Collects data and prepares daily summaries on all activities and escalates concerning operator and service-related complaints and compliments. Responds to requests for assistance on service matters, passenger concerns, operator assistance, equipment breakdowns, traffic situations, special events, and other related issues. Performs routine foot patrols at terminals and other facilities. Responsible for scheduling Transit Operators in accordance with collective bargaining provisions. Maintains daily dispatch log and statistical information. Ensures documentation is updated and accurate. Monitors and evaluates traffic problems, authorizes/assists with route changes and notifies drivers in cases of inclement weather, unsafe operation conditions, road construction, or other unique situations affecting delivery of services. Maintains the daily dispatch log and statistical information such as advance bookings, subscription bookings, cancellations, and no shows. Conducts route testing and assessments as needed. Uses a variety of transit technologies to monitor route and employee performance. Departmental Coordination: Ensures compliance with rules, regulations, collective agreement, policies, and procedures. Ensures timely and accurate completion of reports and ensures compliance with federal, provincial, and municipal regulations. Accurately records all relevant service-related impacts including but not limited to passenger counts, public information, service frequencies, changing travel patterns and demands, routing recommendations, service levels, placement of shelters, stops and signs for service planning and improvements. Matters such as employment, performance management, and disciplinary action will be facilitated in consultation with the Assistant Manager, Transit Operations/Assistant Manager, Transit Planning, and/or delegate. Coordinates with emergency services when required and responds to emergency activations from the Regional Emergency Coordination Centre. SKILLS REQUIREMENTS: Candidates need to show evidence of the following: Knowledge of transit systems, fare structures, collective agreements, and operational policies and procedures. Good knowledge of workplace safety practices and of the transportation of mobility devices. Knowledge of radio and telephone equipment and radio communication procedures. Sound knowledge of the Regional Municipality of Wood Buffalo service area with good knowledge of street names and major landmarks including health, rehabilitation, nursing, and special care facilities. Strong interpersonal and customer service skills and experience in dealing with public inquiries, knowledge of radio and telephone equipment and control centre software. Ability to empower people and navigate situations involving rapid change, shifting priorities, and/or simultaneous demands. Strong leadership skills with ability to take initiative and to provide guidance and support to team members. High level of professionalism, ability to be discreet and handle confidential information. Excellent interpersonal and communication skills, both verbal and written. Strong customer service skills and experience in dealing with public enquiries. Sound, practical judgement, and independent decision-making skills. Knowledge of all equipment and processes used in transit operations. Good knowledge of computers with working knowledge in Windows and Microsoft Office. Ability to maintain effective working relationships. EDUCATION:  High School Diploma or GED equivalent is required. Completed course work in collision/incident investigation from a recognized institute is considered an asset. Valid First Aid/CPR Certificate is an asset. Completion of a defensive driving course is an asset. An equivalent combination of education and work experience may be considered. EXPERIENCE:  Two (2) years of experience in a public transit operations environment. One (1) year of experience in a leadership role, with experience as a supervisor in a unionized environment considered an asset. Experience operating heavy equipment (Class 1, 2 or 3) and knowledge of National Safety Code Regulations considered an asset. Experience working in a public sector environment with unionized and non-unionized employees considered an asset. OTHER REQUIREMENTS: Submission of a Criminal Record Check. A valid Class Five (5) Operator’s License is required as incumbent will be required to operate a personal or municipal vehicle for business use on a regular basis.  A valid Class Two (2) driver’s licence with Q endorsement is considered an asset. Must be willing to work outside in all conditions. Immunizations are strongly recommended for work in unsanitary conditions. Must be medically and physically able to perform all duties of the position on an ongoing basis. Ability to work a rotating shift that includes holidays, evening/night shift, and weekends. SAFETY:  As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible and accountable for knowing and working in accordance with the Health and Safety Directive. As per Section 2 of the Occupational Health and Safety Act, the incumbent shall ensure, while in the employ of the Regional Municipality of Wood Buffalo, the health and safety of employees, contractors, and the public. This position is employed in a supervisory capacity. As such, the employee is required to obtain additional safety training in accordance with municipal procedures and directives.