Client & Operations Success Coordinator, Contractor

Vertex is where fun meets learning and innovation sparks lifelong inspiration.

We are passionately committed to delivering exceptional educational experiences in robotics, coding, and hands-on scientific projects Our vibrant programs are thoughtfully designed for curious young minds aged 5 to 18, fostering an environment where creativity thrives and technology comes to life. Whether they're building their first robot, coding interactive games, or conducting scientific experiments, our students grow in confidence and capability - preparing them for a tech-powered future.

This role is more than operations - it's the heartbeat of Vertex . As our Client & Operations Success Coordinator, you'll play a pivotal role in ensuring the smooth daily operation of our programs while championing digital efficiency, parent communication, and marketing outreach. You'll help us evolve from manual processes to smarter systems - creating more time, clarity, and capacity for growth, impact, and exceptional student experiences.

Key Responsibilities:

1. Student & Family Operations

2. Maintain daily student attendance records using digital tools (e.g., CRM, Google Sheets, or custom apps)

3. Communicate with clients via email, phone, and messaging platforms regarding scheduling, attendance, and updates

4. Assist in onboarding new students and families with smooth transitions

5. Administrative & Process Management

6. Streamline and manage internal systems for scheduling, instructor coordination, and classroom management

7. Maintain updated databases (student, payment, contact records)

8. Assist in generating termly reports on attendance, satisfaction, and progress

9. Digital Enablement & Efficiency

10. Identify and implement digital tools to improve workflows (e.g., automated reminders, CRM, form builders)

11. Support the transition from paper/manual processes to cloud-based systems (e.g., Google Workspace, Notion, etc.)

12. Marketing & Communications Support

13. Assist in drafting parent newsletters, social media content, or blog posts

14. Coordinate with designers/founders to publish program updates, events, and campaigns

15. Track marketing performance and parent engagement with Mailchimp, Google Forms, etc.

16. Client Success & Retention

17. Follow up with families post-enrollment or post-term to ensure satisfaction and encourage renewal

18. Track common questions/issues and flag opportunities to improve the student/parent experience

Growth Opportunities:

• Exposure to entrepreneurship, tech-enabled education, and startup growth
• Learn and contribute to marketing, analytics, and digital operations
• Opportunity to evolve into Operations Coordinator or Marketing Lead

Qualifications:

Must-Have:

• Strong organizational and administrative skills with attention to detail
• Excellent written and verbal communication skills
• Comfortable with technology and digital tools (e.g., ChatGPT)
• Experience managing communication with clients or parents
• Ability to learn new tools quickly and troubleshoot simple tech issues
• Proven time management and multitasking skills

Nice-to-Have:

• Experience in an education, startup, or enrichment program setting
• Familiarity with basic marketing tools (social media, newsletters, Canva)
• Comfort with data analysis and create reporting dashboard
• Fluency in Mandarin language is a plus

Bonus Fit:

• Growth-minded — excited to learn and take on new challenges
• Friendly, professional, and confident in parent-facing communication
• Enjoys working in a mission-driven, fast-moving environment

Job Types: Part-time, Fixed term contract

Contract length: 12 months

Pay: $2,500.00-$3,000.00 per month

Expected hours: 28 per week

Benefits:

• Profit sharing

Work Location: Hybrid remote in East York, ON M4G 3V2