Customer Service Manager

6 days ago


Surrey BC VV W, Canada Optimize Marketing Full time $42,000 - $90,000 per year

Overview

We are seeking a dedicated and experienced Customer Service Manager to lead our team. This role is pivotal in ensuring that our customers receive exceptional service and support. As a Customer Service Manager, you will be responsible for developing strategies to enhance customer satisfaction and drive team performance.

Responsibilities

  • Oversee daily operations of the customer service department, ensuring efficient workflows and high-quality service delivery.
  • Lead, mentor, and supervise a team of customer service representatives, fostering a positive and productive work environment.
  • Negotiate with customers when necessary to reach satisfactory resolutions while maintaining company standards.
  • Provide training and development opportunities for team members to enhance their skills in customer service.

Skills

  • Proven leadership abilities with experience in supervising teams in a customer-focused environment.
  • Excellent communication skills in English; proficiency in Spanish or other languages is a plus.
  • A strong background in customer service with a commitment to delivering outstanding experiences. Join us as we strive to elevate our customer service standards and create lasting relationships with our clients

Job Type: Full-time

Pay: From $21.00 per hour

Work Location: In person



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