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Customer Success Manager

2 weeks ago

Montreal Quebec HJ S Canada Civalgo Full time

English Version will follow

Rejoins l'Aventure Civalgo : Postule au Poste de Customer Success Manager

Es-tu le type de personne qui adore construire des relations solides et aider les autres à réussir ? Passionné(e) par le service client, la collaboration et l'amélioration continue ? Si oui, alors ce poste est peut-être ta prochaine grande opportunité Sinon, ce poste ne sera probablement pas pour toi .

Chez Civalgo, nous valorisons l'autonomie, l'apprentissage perpétuel et l'engagement dans des projets avec un véritable impact. Si tu partages ces valeurs, nous te promettons un environnement où ton opinion compte vraiment.

Qui sommes-nous ?

Civalgo est une startup fondée en 2017 à Montréal, avec une mission ambitieuse : réinventer le monde de la construction .
Notre plateforme technologique connecte la planification des projets, le suivi des performances, et l'analyse avancée pour des opérations plus fluides et efficaces.
Nous sommes une équipe soudée, orientée vers les résultats et la créativité, où nous équilibrons plaisir et impact chaque jour.

Ton rôle : Customer Success Manager

En tant que Customer Success Manager, tu seras le champion de nos clients. Ton objectif sera de leur garantir une utilisation optimale de nos solutions, tout en anticipant leurs besoins et en leur fournissant une expérience exceptionnelle.

Tes missions :

Onboarding Client : Guider les nouveaux clients pour une adoption facile et efficace de notre plateforme.
Suivi Proactif : Identifier les besoins et prévenir les éventuels obstacles.
Support et Formation : Répondre aux questions clients, proposer des formations et les aider à maximiser la valeur de nos outils.
Ambassadeur Client : Transformer nos clients en véritables ambassadeurs de la marque, générateurs de recommandations.
Analyse et Optimisation : Collecter les retours clients pour améliorer continuellement nos solutions.

Tes responsabilités clés :

  • Suivi des KPI Client : Maîtriser les données clients pour garantir leur succès à long terme.
  • Coordination Interne : Collaborer avec nos équipes Produit, Sales et Support pour assurer une expérience fluide.
  • Upsell Intelligent : Identifier des opportunités pour aider nos clients à croître avec nos solutions.

Ce que nous recherchons chez toi : Ton profil :

Expérience :

  • Minimum 3 à 5 ans dans un rôle Customer Success ou relation client.
  • Une expérience dans le SaaS est indispensable .
  • Des connaissances en construction ? Atout bonus .

Compétences techniques :

  • Expertise en gestion CRM (HubSpot si possible).
  • Capacité à analyser des données client pour fournir des recommandations stratégiques.
  • À l'aise pour communiquer avec différents niveaux hiérarchiques, des utilisateurs aux décideurs.

Soft skills :

  • Empathie : Tu comprends parfaitement les défis des clients.
  • Autonomie : Tu prends des initiatives pour créer de la valeur.
  • Orientation Résultat : Tu trouves des solutions efficaces, même sous pression.

Pourquoi travailler avec nous ? Nos avantages :

Congés généreux : Vacances annuelles + pause pour les fêtes.
Salaire motivant : $ de base + bonus liés à la satisfaction client.
Team building : Activités inspirantes toutes les 8 semaines.
Indemnités de déplacement : Frais couverts pour Montréal et régions environnantes, avec un supplément pour les déplacements exceptionnels.
Modèle hybride : Télétravail avec un jour/semaine en bureau.
Bureaux à Montréal : Un espace de travail moderne et collaboratif.
Matériel Apple : Du performant et esthétique, jusque dans tes outils de travail.
Développement personnel : Formation continue pour te faire grandir.
Esprit d'équipe : Une ambiance bienveillante avec des collègues talentueux.

Prêt(e) à rejoindre l'aventure Civalgo ?

Postule maintenant et viens transformer l'expérience client avec nous

English version

Join the Civalgo Adventure: Apply for the Customer Success Manager Position

Are you the kind of person who loves building meaningful relationships and helping others succeed? Passionate about customer service, teamwork, and continuous improvement? If yes, this role might be your next big opportunity If not, this position is probably not for you .

At Civalgo, we value independence, perpetual learning, and a strong commitment to projects that make a real impact. If these values resonate with you, we promise an environment where your voice truly matters.

Who Are We?

Civalgo is a startup founded in 2017 in Montreal, with an ambitious mission to reinvent the construction industry .
Our tech platform connects project planning, performance tracking, and advanced analytics for smoother, more efficient operations.
We're a close-knit, creative, results-driven team that balances fun and purpose every day.

Your Role : Customer Success Manager

As a Customer Success Manager, you will be our client champion. Your mission is to ensure they achieve the full potential of our solutions while anticipating their needs and delivering an exceptional experience.

Your Missions :

Client Onboarding : Guide new clients for smooth and effective platform adoption.
Proactive Monitoring : Identify needs and address potential obstacles.
Support and Training : Answer client questions, deliver training, and help them maximize the value of our tools.
Client Advocacy : Turn our clients into brand ambassadors and referral sources.
Feedback Analysis : Collect insights to improve our solutions continually.

Your Key Responsibilities :

  • Client KPI Tracking : Master client data to ensure long-term success.
  • Internal Collaboration : Work closely with Product, Sales, and Support teams for seamless experiences.
  • Smart Upselling : Identify opportunities for clients to grow with our solutions.

What We're Looking for in You : Your Profile :

Experience :

  • 3 to 5 years in a Customer Success or client-facing role.
  • SaaS experience is essential .
  • Knowledge of the construction industry? Bonus star awarded.

Technical Skills :

  • CRM expertise (preferably HubSpot).
  • Ability to analyze customer data and offer strategic recommendations.
  • Comfortable communicating with all levels, from end-users to decision-makers.

Soft Skills :

  • Empathy : You excel at understanding client challenges.
  • Autonomy : You take initiatives to create value.
  • Result-Oriented : You deliver effective solutions, even under pressure.

Why Work With Us? Our Perks :

Generous Vacation : Annual leave + holiday break.
Competitive Salary : $70,000 base + performance bonuses tied to client satisfaction.
Team Bonding : Fun activities every 8 weeks.
Travel Allowance : Covered travel in Montreal and nearby regions, with stipends for occasional travel.
Hybrid Model : Work remotely with one in-office day per week.
Montreal Office : A modern, collaborative workspace.
Apple Equipment : Sleek, high-performing tools for your daily work.
Personal Growth : Continuous training for your development.
Team Spirit : A supportive atmosphere with inspiring colleagues.

Are You Ready to Join the Civalgo Adventure?

Apply now and help us elevate the customer experience to the next level