New Home Design Consultant

Contract Term: 12–18 months, with potential extension based on performance

Reports To: Director, Sales & Marketing

Role Overview

The New Home Design Consultant plays a key role in guiding purchasers through the design and construction journey of their new home — from initial selections through to construction coordination. This role blends client experience, design administration, and cross-functional collaboration to ensure selections are feasible, aligned with architectural intent, and delivered in accordance with construction timelines.

Working closely with purchasers, architects, internal sales and construction teams, and external trade partners, the New Home Design Consultant acts as a steward of the customer journey while supporting the achievement of design centre targets and broader business goals.

This is a contract position covering a maternity leave, with an opportunity to extend based on performance and business needs.

Key Accountabilities

• Serve as a primary point of contact for purchasers throughout the design and build phase of their home
• Steward clients through the full customer journey, ensuring a clear, confident, and positive experience from design appointment through construction
• Maintain strong knowledge of Phelps Homes' product offerings, model types, specifications, and upgrade options
• Oversee décor selections, change orders, and upgrade administration to ensure accuracy and adherence to timelines
• Liaise with architects to confirm feasibility of structural and design selections
• Collaborate with Sales, Construction, Production, and trade partners to proactively manage issues and expectations
• Support the achievement of design centre targets and overall business objectives through accurate pricing, costing, and change order management
• Deliver an exceptional design centre experience during browsing appointments, design selections, and frame walks

Specific Responsibilities

Customer Experience & Design Coordination

• Guide purchasers through décor appointments and selections using a consultative, service-focused approach
• Clearly communicate features, benefits, constraints, and timelines associated with upgrade options
• Provide timely feedback to purchasers regarding feasibility, timing, and cost implications of change orders
• Manage client expectations in alignment with architectural drawings and construction schedules
• Act as a liaison between purchasers, architects, and internal teams to resolve design-related questions or conflicts

Design Centre & Product Management

• Review selected and available options to ensure compatibility with selected floor plans and architectural intent
• Maintain and update décor samples and product lineups within the Design Centre
• Research new materials, finishes, and design trends to support ongoing product evolution
• Work with the design team to identify appropriate new products, pricing, and supporting documentation (spec sheets, samples, etc.)

Change Orders, Pricing & Administration

• Enforce change order policies and procedures consistently
• Provide accurate costing and pricing for selections and upgrades
• Maintain pricing databases and documentation
• Manage and approve change orders while mitigating risk to construction schedules
• Ensure all administrative documentation (change orders, work orders, reports, upgrades) is completed, reviewed, and approved in a timely manner

Cross-Functional & Vendor Collaboration

• Communicate regularly with sub-contractors, vendors, architects, and the production team
• Ensure expectations are clearly set prior to and during design appointments
• Coordinate and attend supplier training sessions as required
• Participate in regular internal meetings to align design, sales, and construction priorities

Systems & Reporting

• Monitor, update, and achieve milestones using ERP software
• Ensure applicable options are correctly loaded per site and model
• Track change orders, risks, and issues to avoid negative impact to the production schedule
• Support KPI tracking and reporting in collaboration with the Director of Sales & Marketing

Position Requirements

• New home construction experience required
• ERP experience preferred; Builder Lync experience considered a strong asset
• Strong customer service orientation with confidence guiding clients through complex decisions
• Excellent verbal and written communication skills with a diplomatic, professional approach
• Assertive and comfortable liaising with purchasers, architects, trades, and internal teams
• High attention to detail while working under tight deadlines
• Strong organizational, time management, and prioritization skills
• Ability to work flexible hours to meet project deadlines

Education & Experience

• 3–5 years of experience in new home design, décor consulting, or design management
• Post-secondary education in Architectural Technology, Interior Design, Construction Management, or a related discipline
• Strong working knowledge of Microsoft Office, particularly Excel
• ERP experience an asset; Builder Lynx preferred

Working Conditions

• Office-based environment
• Prolonged periods of sitting and computer-based work
• Manual dexterity required for data entry and system navigation
• Overtime may be required during peak periods

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Work Location: In person