Coordinator, Recreation Customer Service

2 days ago

Bolton, Canada Town of Caledon Full time

**The Opportunity**

Reporting directly to the Supervisor, Recreation Customer Service, this role is responsible for overseeing the delivery of front-line customer service excellence in multiple recreation facilities. The coordinator will promote service excellence guidelines standards of delivery by leading the customer service teams to provide service support to a variety of business areas in the Community Services department that compliments the services provided by the Service Caledon team. As the Coordinator, Recreation Customer Service, you will perform the following duties, including but not limited to:

- Requirement to lead and coordinate staff. Prioritize, assign, evaluate and observe the work of the customer service team and provide technical and professional advice.
- Foster team spirit and high employee morale. Manages absences to ensure adequate support coverage.
- Collaborate with business partners (stakeholders) to ensure end-to-end service excellence
- Make recommendations to the supervisory team in Customer Service to improve service quality results by studying, evaluating, and re-designing processes in collaboration with the other Coordinators. Monitor business and process metrics to measure and manage customer service effectiveness.
- promote and assist with service delivery of all areas of recreation - programs, fitness, facilities, as well as Service Caledon. Responsible for cash handling and financial management of the customer service team including inventory and budget management.
- Respond to and resolve escalated customer issues using sound judgement with emphasis on customer satisfaction.
- Work with HR on hiring, performance evaluation discipline etc. as required. Provide input to the career development of assigned staff, including technical direction, training recommendations, coaching, and mentoring
- Maintain responsibility for assigned duties within the departmental and/or corporate Business Continuity Plan
- Develop, maintain and work to improve job related standard operating procedures
- Participate in all mandatory training requirements
- Perform additional duties and undertake special projects as assigned

This position offers a salary range of $81,539.70 to $96,658.66 plus a competitive benefit package.
- Applications for this posting will be accepted until _**_October 30th, 2024, 12:00PM EST_**_._

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