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Account Management Specialist for a Sustainability SaaS

6 hours ago

Toronto, Ontario, Canada One Click LCA Full time

We are looking for an experienced Account Management Specialist to work within our Account Management team, focus on the North American market and large global customers.

Why One Click LCA
We are powering the makers of a zero-carbon future. Used in 170+ countries, One Click LCA is the leading end-to-end sustainability platform for construction and manufacturing. The AI-powered software decarbonises and drives sustainability across the construction value chain with scientific, easy-to-use, automated life-cycle assessment (LCA) and environmental product declarations (EPDs) to calculate and reduce the environmental impacts of building, infrastructure, and renovation projects and products.

You will join a supportive, effective, and mission-oriented team in a flexible, friendly and international work environment and have a great deal of autonomy in your role.

This full-time, permanent position is available on a remote basis for candidates based in Canada.

What you will do:

  • You will lead our efforts to retain and grow our existing customer base, focused on mid-tier and large customers, playing a key role in driving our Gross and Net Revenue retention

  • Build strong, trusted relationships with our customers as the basis for revenue expansion and retention

  • Own and manage our renewals so that this compelling event is maximised as much as possible

  • Identify, nurture, and close expansion opportunities, utilising our impactful array of products for cross-sell and effectively white space mapping your portfolio

  • Use the data at your disposal and work closely with CS Ops to proactively identify customers at risk of churn and work across teams to find solutions to retain them

  • Work closely with colleagues in the North American market team to act on industry opportunities, attend events and back up marketing campaigns

  • Proactively segment and sort accounts under your management to ensure your time is spent targeting the right customers, in the right order

  • There are plenty of opportunities to drive improvements in the way we retain and grow our customer base. You will be expected to seize them and be a changemaker for the better

What you need:

  • You have proven experience in B2B SaaS, working in Customer Success or Account Management to drive NRR across a portfolio of customers

  • Experience in identifying, nurturing and closing €15,000+ revenue expansion opportunities

  • Data-driven. You use the data at your disposal to identify insights and come up with plans to act on them

  • You are proactive and creative. Each customer is different, and you love figuring out how to engage them

  • You are happy picking up the phone to customers as a way to drive retention or expansion

  • You are an orchestrator and a collaborator. You know you can't win every retention battle or expansion opportunity on your own, and you know when to engage sales, product, CS or others to maximise the chances of success

  • You are metrics-driven. You thrive on challenging individual and team targets

  • Proficiency in English, as it is our working language

  • Experience in LCA, building sustainability or embodied carbon-related fields is not essential but seen as beneficial

What we offer:

  • Work in a growing business that helps bring about a zero-carbon future

  • Substantial freedom, with no fixed hours and remote working supported

  • Challenges, substantial responsibility and the chance to see the results of your work directly

  • Competitive compensation and opportunity for professional development

  • A dynamic, friendly, motivated and diverse team of top-notch professionals

  • Great colleagues, social events and ability to contribute to market transformation

Interested?

We are eagerly waiting for your application until 18 January 2026. Applications are reviewed upon receipt, so please apply promptly to be considered.