Information Technology Product Manager

We are Systematix and we are currently looking for an
IT Product Manager (Salesforce Support)
to manage and support Salesforce and other critical IT applications for our client's enterprise operations in Mississauga, Ontario.

ABOUT THE PROJECT

Our client is seeking an experienced
IT Product Manager
to play a key role within their
Solution Delivery Team
, leading the operational support, enhancement, and management of
Salesforce
and related business applications. The Product Manager will oversee a global support team, ensure business continuity, and drive continuous improvement initiatives across critical applications that support sales, customer engagement, and service delivery.

This is a
hybrid role based in Mississauga, Ontario
, offering exposure to multiple business functions and technologies. The position is ideal for a hands-on product leader with strong technical knowledge of the Salesforce ecosystem and a background in managing globally distributed support teams.

ABOUT THE RESPONSIBILITIES

The IT Product Manager will:

• Lead and mentor a global team of Production Support Analysts, overseeing daily application health checks, issue resolution, and incident management.
• Manage and support applications built on the
  Salesforce platform
  , including
  Sales Cloud
  ,
  Service Cloud
  , and related integrations.
• Collaborate with business stakeholders and product teams to prioritize system enhancements and recurring issue resolutions.
• Oversee production monitoring, reporting, and communication of system outages, performance issues, and key metrics.
• Drive continuous process improvement in IT support policies, problem resolution procedures, and performance monitoring.
• Partner with
  DevOps
  teams to ensure seamless collaboration, effective CI/CD pipelines, and improved product stability.
• Support testing and validation by creating, maintaining, and executing test plans to ensure software quality and production readiness.
• Leverage
  AI and automation tools
  to enhance monitoring, reporting, and production testing capabilities.
• Participate in after-hours and weekend on-call rotations, providing support during planned and unplanned outages.
• Manage stakeholder relationships across business units and ensure alignment between IT capabilities and business objectives.
• Maintain documentation and reporting dashboards for executive and technical audiences.
• Lead change management efforts and ensure communication across cross-functional teams.

ABOUT THE ROLE

•
Location:
Mississauga, Ontario (Hybrid)

•
Department:
Solution Delivery / Product Management

•
Type:
Full-time
hybrid
contract role

•
Duration:
6 months, with
intent to convert to permanent, full-time
employment

•
Schedule:
Some evening and weekend availability may be required (on-call rotation)

QUALIFICATIONS

• Minimum 5 years of experience in
  Application Support
  and team leadership (global team management preferred).
• 3–5 years of hands-on experience working in
  Salesforce environments
  , including Sales Cloud and Service Cloud.
• Undergraduate degree in
  Computer Science, Engineering, or related technical discipline
  .
• Experience configuring and maintaining Salesforce CRM products: workflows, validation rules, profiles, roles, security, and reporting.
• Strong understanding of Salesforce object models, Lightning UI, and knowledge management.
• Experience using
  SQL
  for reporting and database analysis.
• Proven success managing multiple priorities and deadlines in high-demand environments.
• Ability to create scalable solutions for complex business challenges.
• Strong analytical, problem-solving, and leadership skills.
• Familiarity with Retail Energy industry systems (CRM, billing, customer experience) is an asset.
• Salesforce Administrator Certification
  strongly preferred.

APPLY NOW

If you are interested in finding out more, please contact us or submit your resume. Or, if you know someone who meets these qualifications, please forward this assignment.

ABOUT SYSTEMATIX

Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and all Private Industry sectors.

Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we don't just accept difference, we thrive on it and believe that diverse cultures, perspectives, and experiences enhance our workforce and bring value to our community. Systematix Technology Consultants Inc has adopted the Employment Equity Policy to promote the full participation and advancement of members of the designated groups (women, indigenous peoples, members of visible minority groups, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act in the Systematix Technology Consultants Inc workforce.