Pharmacy Manager

About Twig Fertility

We're Twig Fertility - a leading fertility centre and reproductive health company dedicated to helping people navigate their fertility journey with personalized care and advanced treatment options. We are on a mission to elevate today's fertility care and deliver a better experience for one and all - both patients and employees alike. Our modern, thoughtfully designed clinics bring a new definition to what healthcare can look like in Canada. With our state-of-the-art IVF labs and in-house pharmacies, we offer the full range of fertility services.

Following the success of our two Toronto locations, we're excited to expand to Vancouver — bringing our innovative, patient-first model of care to the West Coast.

As an organization, we are continuously challenging the status quo and bringing a more compassionate vision for the way care should be. We believe best-in-class care requires outstanding medicine and manner. That's why we offer the latest fertility advancements and expertise, paired with a personalized, whole-person approach – all supported by state of the art equipment and a tech-enabled platform that makes accessing care easier than ever.

If you are looking to join a dynamic, passionate, and diverse team at the forefront of fertility care in Canada, let's chat.

Impact

• Oversee the pharmacy operations at our new Vancouver clinic and ensure high-quality care for our patients.
• Lead a safe and efficient pharmacy with a focus on patient education and medication management during fertility treatment.
• Work collaboratively with physicians, nurses, and clinic staff to support seamless patient journeys.
• Ensure compliance with regulatory standards, pharmacy best practices, and Twig protocols.

Responsibilities

• Set up the pharmacy during the pre-opening phase to meet accreditation and inspection requirements.
• Manage daily operations of the on-site pharmacy including dispensing, counselling and inventory management.
• Provide guidance and education on fertility medications including injectable, time-sensitive, and temperature-sensitive products.
• Maintain accurate ordering, storage, and documentation of medication inventory.
• Recruit, supervise and support pharmacy team members while ensuring smooth coordination with the clinic.
• Communicate clearly and promptly with patients and providers via phone, email, and patient portal.
• Prepare for regulatory inspections and internal quality audits.
• Ensure all activities meet BC College of Pharmacists, Health Canada and Twig Fertility standards. Collaborate with the clinical team to ensure all activities also meet the BC College of Physicians and Surgeons' standards.

Requirements

• Registered pharmacist in British Columbia in good standing.
• At least 3 years of pharmacist experience, including 1 year in a leadership or management role.
• Experience in fertility or specialty pharmacy is preferred but not required.
• Experience with Propel Rx is preferred but not required.
• Strong communication and organizational skills.
• Must enjoy learning and interacting with people of all backgrounds.
• Experience, willingness and comfort with providing care to LGBT2SQ individuals and couples.

Schedule

• Full-time, permanent.(This role will begin as a consultant (part-time) position in August 2025 to support pre-opening activities, including the pharmacy accreditation process. The position will transition to full-time once the clinic officially opens.)
• Monday to Friday, 7:00AM–3:00PM.
• Some weekends or holidays as needed.

Benefits

• Receive competitive pay and extended health benefits.
• Work in a modern fertility clinic with thoughtful design and advanced equipment.
• Join a supportive team that is passionate about improving reproductive care in Canada.
• Access learning opportunities and room for growth.
• Be part of a workplace that values inclusion and encourages diverse perspectives.

At Twig, we are committed to creating an environment where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others who may contribute to the further diversification of ideas.