Credit Officer

What we do

PHL Capital is a Canadian alternative mortgage lender that provides tailored products for borrowers who may not qualify for conventional financing. Partnering with mortgage brokers and investors, we offer reliable, transparent, and flexible options, focusing on strong relationships, market expertise, and ethical lending practices.

Why join PHL

We offer a supportive and engaging work environment where your creativity and skills matter, giving you the opportunity to make a meaningful impact with a passionate team that prioritizes growth for everyone.

• Compensation: $85,000 - $110,000 plus bonus
• Generous vacation and benefit coverage (100% covered health, dental, vision care)
• RRSP matching
• Free access to an on-site gym
• Lively company celebrations and events throughout the year
• Flexibility to work from home 1 day/week

Who we are

Our incredible staff spans three provinces across Canada, coming together as a diverse group of tenured professionals who shape our vibrant workplace culture. We value the individuality of each team member, recognizing that our combined strengths amplify our effectiveness as a unit. At PHL, we foster collaboration, encourage personal growth, and strive to honor our values every day.

Our Values:

• Passion: Be All In - We are all about PHL's success. Bringing our A-game daily, we take pride in our work and have fun along the way.
• Trust: Keep It Real - Transparency and honesty guide us. We keep our promises, communicate openly, and value the balance of give and take.
• Growth: Always Get Better - Continuous improvement happens daily. We embrace challenges, learn from feedback, and commit to growing every day.
• Teamwork: Stronger Together - Collaboration is key. By sharing our knowledge and empowering each other, we achieve amazing results for our clients.
• Impact: Make It Count - We celebrate great work and are focused on delivering solutions that matter. We hold ourselves accountable to the trust our clients place in us and are committed to giving back to the community.

Position Overview

We are seeking a highly organized, detail-oriented Credit Officer to join our credit team. This role acts as the primary liaison between borrowers, mortgage brokers, legal counsel and internal stakeholders during critical stages of forbearance, late payments and at-risk mortgage loans. You will oversee accounts that are approaching, or in, default, ensuring each file progresses efficiently, accurately, and in alignment with company policies and legal requirements. This position requires a strong understanding of mortgage lending practices and credit risk. The ideal personal has experience in account management, special loans, or credit administration.

Core Responsibilities:

• Manage a portfolio of loans in default, forbearance, or past maturity with ownership, pride, and urgency, ensuring every file moves forward with care and precision.
• Assess borrower and guarantor financials with curiosity and diligence, identifying opportunities for realistic, win-win repayment solutions.
• Communicate with borrowers to build trust, demonstrate empathy and professionalism, and craft repayment or restructuring plans that reduce risk.
• Collaborate with brokers, lawyers, appraisers, and internal partners to deliver seamless, service-driven support throughout the default process.
• Review loan and legal documents with accountability and attention to detail, ensuring accuracy, compliance, and quality in every step.
• Maintain organized trackers, reports, and case notes that reflect pride in your work and enable transparent, team-based decision-making.
• Contribute to continuous improvement by sharing knowledge, learning from others, and seeking opportunities to enhance processes and service delivery.
• Support the foreclosure process and present recommendations to the Credit team with confidence, integrity, and a commitment to excellence.

Required:

• 4-6 years of experience in mortgage servicing and/or commercial account management
• Degree in business administration, finance or equivalent.
• Proven ability to communicate effectively with borrowers and external partners under sensitive or stressful conditions.
• High attention to detail and accuracy in managing complex financial and legal documentation.
• Proficiency in Microsoft Excel, Outlook, and loan tracking or servicing systems.

Preferred:

• Experience in special loans or credit risk assessments is considered an asset
• Experience in commercial or residential mortgage lending, foreclosure processes, or loan restructuring
• Background in banking, private lending, or real estate investment

Key Competencies:

• Analytical thinking and sound judgment
• Strong organizational and follow-up skills
• Excellent written and verbal communication
• Empathy and professionalism when dealing with borrowers in distress
• Ability to balance borrower relationships with credit risk mitigation

Job Type: Full-time

Pay: $85,000.00-$110,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person