Front Desk Agent

2 weeks ago

Fall River, Canada Inn On The Lake Full time

As a Guest Service Agent at Inn On The Lake you will be responsible for offering exceptional customer service. A courteous and professional manner is essential to create a positive guest experience during their stay.

The agent will be responsible for working with a Multi-line switchboard, Word processing software, Database software, Computerized bookkeeping system, Central reservation system (CRS), Spreadsheet and the Internet

Work Schedule: Work irregular hours and shifts as needed (evenings, days, weekdays, weekends)

Education: College, CEGEP or other non-university certificate or diploma from a 1 year program, or equivalent experience

Experience & Skills:

- Display a team player attitude
- Possess good interpersonal skills
- Possess excellent written and verbal communication skills
- Multi
- tasked, Quick learner and attention to detail
- Capable of working with or without Supervision
- Has a pleasant & outgoing attitude and enjoys working with the public
- Fluent in English, both verbal and written

Primary Duties:

- Register arriving guests and assign rooms,
- Process group arrivals and departures,
- Take, cancel and change room reservations,
- Provide information on hotel facilities and services,
- Provide general information about points of interest in the area,
- Exchange foreign currency,
- Process guests' departures, calculate charges and receive payments,
- Balance cash and complete balance sheets, cash reports and related forms,
- Follow emergency and safety procedures,
- Clerical duties (i.e. faxing, filing, photocopying),
- Handle wake-up calls,
- Provide customer service,
- Answer telephone and relay telephone calls and messages

**Must have own transportation, public transit not available**

**Job Types**: Full-time, Part-time

Pay: $17.00 per hour

Expected hours: 32 - 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Discounted or free food
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift

Application question(s):

- Are you a permanent resident of Canada?

**Experience**:

- hotel front desk: 2 years (required)

Work Location: In person

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