Current jobs related to Customer Success Engineer - US or Canada RemoteHybrid - Nirmata

  • VP, Customer Success

    4 days ago

    KW, Toronto, or Remote Canada D2L Full time

    The VP, Customer Success leads the direction and vision for the Global Customer Success organization, ensuring the team delivers exceptional product adoption and value realization for D2L customers. Reporting to the Chief Revenue Officer, this role is responsible for developing and executing strategies that empower Customer Success Managers (CSMs) to act as...

  • Customer Success Manager, Scale

    2 weeks ago

    US/Canada - Remote Procurify Full time

    Customer Success Manager, ScaleProcurify is the AI-enhanced procurement and AP automation platform for the mid-market. We make it easy for organizations to take control of spend and save money. We're looking for a talented and team-driven Customer Success Manager, Scale to join us on our journey.ABOUT THE ROLEProcurify is looking for an enthusiastic,...

  • Senior Engineering Manager, Mobile

    2 weeks ago

    US or Canada (Hybrid or Remote) Superhuman Full time

    SUPERHUMAN MAIL At Superhuman, we've built the fastest email experience in the world — one that's deeply loved and adored by customers who get through their inboxes twice as fast. Superhuman Mail, Grammarly, and Coda are now part of the Superhuman Suite, an AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman...

  • Senior Customer Success Analytics Analyst

    2 weeks ago

    Remote, Canada; Remote, US GitLab Full time

    GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our...

  • Customer Success Engineer

    1 week ago

    Canada BioIntelligence Technologies Full time

    BioIntelligence Technologies started with a simple goal: accelerate access to greener chemicals for families, friends, citizens, and the planet. Today, biotech accounts for 20% of all molecules and is growing five times faster than the chemical industry. However, a lack of real-time insights has hindered this growth, forcing biotech companies to rely on...

  • Customer Success Engineer

    2 weeks ago

    Canada BioIntelligence Technologies Full time

    BioIntelligence Technologies started with a simple goal: accelerate access to greener chemicals for families, friends, citizens, and the planet. Today, biotech accounts for 20% of all molecules and is growing five times faster than the chemical industry. However, a lack of real-time insights has hindered this growth, forcing biotech companies to rely on...

  • Customer Success Engineer

    2 weeks ago

    Canada BioIntelligence Technologies Full time

    BioIntelligence Technologies started with a simple goal: accelerate access to greener chemicals for families, friends, citizens, and the planet. Today, biotech accounts for 20% of all molecules and is growing five times faster than the chemical industry. However, a lack of real-time insights has hindered this growth, forcing biotech companies to rely on...

  • Customer Success Engineer

    2 weeks ago

    Canada BioIntelligence Technologies Full time

    BioIntelligence Technologies started with a simple goal: accelerate access to greener chemicals for families, friends, citizens, and the planet. Today, biotech accounts for 20% of all molecules and is growing five times faster than the chemical industry. However, a lack of real-time insights has hindered this growth, forcing biotech companies to rely on...

  • Customer Success Engineer

    2 weeks ago

    Canada BioIntelligence Technologies Full time

    BioIntelligence Technologies started with a simple goal: accelerate access to greener chemicals for families, friends, citizens, and the planet. Today, biotech accounts for 20% of all molecules and is growing five times faster than the chemical industry. However, a lack of real-time insights has hindered this growth, forcing biotech companies to rely on...

  • Customer Success Engineer

    2 weeks ago

    Canada BioIntelligence Technologies Full time

    BioIntelligence Technologies started with a simple goal: accelerate access to greener chemicals for families, friends, citizens, and the planet. Today, biotech accounts for 20% of all molecules and is growing five times faster than the chemical industry. However, a lack of real-time insights has hindered this growth, forcing biotech companies to rely on...

Customer Success Engineer

2 weeks ago

US or Canada RemoteHybrid Nirmata Full time

At Nirmata, our mission is to accelerate adoption of cloud native technologies for enterprises. We believe that software can radically transform the world and are building a solution to help enterprises deliver and operate mission critical software at scale. Nirmata is an AI powered Kubernetes governance platform.

About the Role:

As a Senior Customer Success Engineer at Nirmata, you will be building and maintaining technical trusted advisor relationships with Fortune 500 customers. You will ensure alignment of Nirmata's solution to key customer pain points and requirements, successful adoption of Nirmata platform, and operationalizing containerized applications, delivering Nirmata value and ROI realization.

Additionally, you will become the single point of contact for all things technical related to Nirmata. As such, your technical abilities are critical in identifying solutions that meet customers operational, integration and scaling requirements. You are responsible for providing technical leadership in the creation and delivery of technology solutions designed to meet customers' business needs and, consequently, for understanding customer's businesses. You will actively contribute to Nirmata's solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. You will be shaping technical direction and technical strategies within the organization and for external customers. 

Responsibilities:

  • Responsible for verifying and implementing the detailed technical design solution to the problems identified by customers and/or Nirmata.
  • Responsible for providing design and operational solutions enterprise adoption of containers.
  • Responsible for understanding customer initiatives, customer's internal operating model and align Nirmata's technical delivery to customer's model.
  • Responsible for building key trusted relationships with key stakeholders in customer's organization up to Director level.
  • Provide leadership on key customer initiatives. This will include understanding business implications and requirements, and architecting solutions to meet those requirements.
  • Manage customer escalations by working customer and internal engineering teams in resolving critical issues to customer's satisfaction. 
  • Educate customers with the correct technical knowledge and create and update technical documentation as needed. 
  • For the smooth deployment of the technical processes, the CSE is responsible for building the tools and automation in accordance with the company's needs. 
  • Assist the customer in defining, capturing, documenting and sharing the actual financial value provided by Nirmata.
  • The Sr. CSE should also scope efforts for deployments and new integrations, working directly or in conjunction with product management and engineering teams.
  • Maintain current functional and technical knowledge of Nirmata, Kubernetes, virtualization, converged infrastructure and storage networks.
  • Gather and maintain current information on the customer's current and future plans.
  • Provide clear and constructive product feedback to Nirmata Engineering teams based on customer requirements
  • Help to document best practices in developing and deploying Nirmata solutions
  • Function as a front-line technical resource for best practice and informal customer questions and act as a liaison between customers and both the Engineering and Product Management offices.

Qualifications:

  • 6+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or a related area of study.
  • Hands-on experience with Kubernetes, containers and container runtimes.
  • Experience in DevOps methodologies, tools and automation.
  • Linux OS administration and management skills.
  • Experience in Kubernetes security and/or Policy-as-Code. 
  • Automation skills with shell scripting and python.
  • Experience with helping internal development platforms for organizations, including standardizing and securing those environments.
  • Ability to re-use existing experience to develop new solutions to take to market.
  • Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment.
  • Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.
  • Customer relationship management and account planning skills are essential to ensuring alignment to customer priorities and continuously excel in achieving customer objectives.
  • Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause. In addition to troubleshooting skills and consulting skills, has ability to summarize prognosis and impact at practice lead level. Ability to adapt a consulting style appropriate to the situation and can identify upsell opportunities.
  • Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts. Demonstrates application of technical expertise in successful engagements involving multiple disciplines.

Benefits: Comprehensive health coverage including medical, dental, and vision; Equity awards; Flexible time off.

ABOUT NIRMATA

Nirmata empowers organizations to innovate rapidly without compromising security or compliance. With Gartner forecasting that 99% of cloud security failures will result from misconfigurations by 2027, Nirmata's policy-as-code platform offers a proactive solution. Nirmata's highly customizable policies seamlessly integrate with your cloud-native environments, ensuring robust governance and security at scale. Trusted by top financial institutions and global enterprises—and with over 3.2 billion downloads of Kyverno, Nirmata's open source policy engine —Kyverno simplifies compliance, mitigates risk, and accelerates the enterprise journey to secure innovation.

Nirmata's success is built on the diverse contributions of its employees. We're committed to an inclusive workplace where everyone's perspective is valued, and we do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All application information will be kept confidential in accordance with EEO guidelines.

Nirmata uses E-Verify for US-based roles, confirming work authorization after a job offer is accepted and the I-9 is completed. If E-Verify can't confirm authorization, we'll provide instructions on contacting DHS or SSA before any action is taken. See the Notice of Right to Work for details.

By submitting your application, you acknowledge that Nirmata will process your personal data in accordance with our Privacy Policy.