Current jobs related to Customer Success Manager - Remote Canada - Samsara
-
Customer Success Manager
2 weeks ago
Remote (Canada) Open Roles Full timeJob SummaryPortside is seeking a proactive and customer-focused Customer Success Manager to drive engagement, adoption, expansion, and retention across our aviation SaaS product portfolio. This role manages structured customer cadences, monitors account health, supports renewals, and identifies opportunities for product expansion, upsells, and cross-sells...
-
Customer Success Manager
1 week ago
Remote - Canada Knak Full timeKnak is a mission-driven companyWhy? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is...Empowering people to be creative.That's why Knak exists.We are a world-class enterprise email and landing page creation...
-
Customer Success Manager
2 weeks ago
Remote (Canada) Open Roles Full timePosition OverviewWe're hiring a Customer Success Manager who thinks beyond setup and support and obsesses over customer growth. This role is about helping Shopify merchants unlock measurable revenue gains with Amplify while identifying expansion opportunities that benefit both the customer and the business.You will own the post sale relationship, guide...
-
Customer Success Manager
1 week ago
Remote, Canada Karbon Full timeAbout KarbonKarbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.We have customers in 34 countries and have grown into...
-
Customer Success Manager
1 week ago
Remote, Canada Igloo Software Full time**Why this role is important**: The Customer Success Manager is responsible for ensuring customer adoption, creating advocacy for the Igloo platform, developing referenceable relationships, and most importantly creating the strategic business development plan and customer success path. The Customer Success Manager has exceptional relationship & interpersonal...
-
Customer Success Manager
2 weeks ago
Remote Canada AgencyAnalytics Full timeDepartment Customer Success Employment Type Permanent Location Remote Canada Workplace type Fully remote Compensation $60,000 - $90,000 / year As a Customer Success Manager, you will: What You'll Bring Compensation About AgencyAnalytics At AgencyAnalytics, we empower marketing agencies with cutting-edge tools to streamline their reporting...
-
Customer Success Manager
1 week ago
Remote, Canada Expedibox Full time**Your Role at Expedibox** Expedibox specializes in the sale and operation of smart parcel lockers that connect, simplify, and optimize the shipping and receiving of parcels. As one of Canada's leaders, we are excited to expand our team and are looking for a bilingual Customer Success Manager to serve and retain our existing customer base. If you are...
-
Customer Success Manager
1 week ago
Remote, Canada Athennian Full time**Customer Success Manager** **Full-time, Permanent** **Remote within Canada** **Company Overview** Athennian increases trust in business. Our products help legal, finance, and tax teams be transaction and audit-ready by organizing business entity and corporate structure information. Over 370,000 business entities in almost every country are managed on...
-
Customer Success Manager
1 week ago
Remote, Canada CATERED CLUB Full timeAbout Catered ClubCatered Club is a fast-growing corporate catering platform that helps offices effortlessly order meals for teams of 10–250+ people. We work with curated local restaurants to deliver seamless, reliable, and delightful catering experiences for companies—whether it's recurring weekly lunches, meetings, or special events.We're building the...
-
Customer Success Manager
2 weeks ago
Remote, Canada FabStation Full timeWho We AreEterio Realties Inc., are the creators of FabStation, a software product that specializes in augmented reality, leveraging BIM models, for the construction industry. If this jargon means something to you or interests you, then read on…What We Are Looking ForWe are looking for a self-motivated Customer Success Manager (CSM) to be a representative...
Customer Success Manager
2 weeks ago
About the role:
Our Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.
Your role will be cross-functional, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
- Orchestrate executive business reviews with our customers' decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
- Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
- Deeply understand the Samsara platform's capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
- Serve as a mentor to the wider Customer Success and Support teams
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- 2-4+ years of experience in a customer success, account management, sales, or strategic consulting role. Enterprise SaaS experience preferred.
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders: executives, Sales, Product, Support and Engineering leadership, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor's degree from a 4-year institution
An ideal candidate also has:
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving and supporting large-scale business solutions at Fortune 500 companies
- Thrives in an unstructured, fast-paced, and change-heavy environment
