Manager, Strategic Communications

Our Story & Purpose:

We're Vancity, a member-owned credit union built on the principles of financial inclusion and social justice. As a values-driven financial institution, we're growing to offer exceptional, innovative financial services that empower more people to create the prosperous, just and climate-resilient communities they desire. 

As the largest private sector Living Wage Employer in Canada, we're proud to be consistently recognized as one of the country's Top Employers. If you're ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement – apply today

Your Role in Supporting Our Members:

As Manager, Strategic Communications, your primary role will be to lead the delivery of our organization's external communications strategy at an enterprise level, and, as needed, lead the delivery of high-performing internal communications. You'll act as a trusted strategic advisor to senior executives and guide complex and high-impact communications to tell Vancity's story and support our members, growth and values-based innovation.  Your expertise, leadership skills and hands-on delivery of quality communications will support your success in this role.

 This is a permanent, full-time role based at our Vancity head office and will report directly to the Director, Enterprise Communications. While this position provides a hybrid work arrangement, you will be expected to be on-site as business demands.

How You'll Make an Impact:

• Leading the delivery of the enterprise external communications strategy, aligning internal and external communications with organizational priorities, values, and long-term business goals
• Serving as a strategic advisor to senior and executive leaders, providing counsel on messaging, timing, and approach for complex, sensitive, or high-stakes communications across employee, public, and stakeholder audiences
• Leading, coaching, and developing a team of external communications professionals, fostering strong capability, accountability, and a culture of excellence
• Overseeing the creation of clear, engaging, and impactful content that helps employees and external audiences understand the organization's direction, navigate change, and connect to our mission and vision
• Building strong, influential partnerships across the organization to anticipate communications needs and deliver integrated, consistent messaging across internal, external, and leader-led channels
• Establishing and upholding high standards for tone of voice, messaging, and visual identity across all communications platforms and audiences
• Championing creative and innovative approaches to communications, leveraging technology, visuals, and emerging media to drive engagement with employees and external stakeholders
• Leading issues and crisis communications in partnership with change management, human resources, legal, and other business leaders, anticipating employee and public sentiment and mitigating reputational risk
• Defining governance, processes, and guidelines that enable efficient, consistent, and scalable communications across the enterprise
• Measuring and evaluating communications effectiveness, using insights and data to continuously refine strategy and strengthen engagement with internal and external audiences
• Providing senior-level project leadership for key initiatives that improve organizational efficiency and enable coordinated, company-wide communications

What You'll Bring to the Team:

• A Bachelor's degree in Communications or a related field, or an equivalent combination of education and experience
• 7+ years of progressive experience in corporate, internal, or external communications, including demonstrated people leadership
• Strong experience supporting media relations and crisis communications in complex or high-profile environments
• Advanced stakeholder management skills across complex, matrixed organizations
• Professional accreditation with CPRS or IABC

You'll Thrive Here If You Are:

• Strategic and enterprise-minded – you are able to connect business priorities to clear, meaningful employee communications
• A trusted executive advisor- you are comfortable navigating complexity, sensitivity, and high-stakes conversations with senior leaders
• People-centred and employee-first – you bring empathy, inclusivity, and accessibility into every communication decision
• An influential collaborator – you are skilled at aligning diverse stakeholders and driving consistency in a matrixed organization

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.  

What You'll Earn:

This role offers a salary range of $108,500 to $146,900 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You'll Love Working Here:

A career at Vancity is more than just a job, you're joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We're the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada's Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: In addition to BC's 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we're committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

This role is an open vacancy, and our hiring process is grounded in fairness, transparency, and inclusion. We are committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at We're here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.