Administrative Assistant

1 week ago

Red Deer, Alberta, Canada Express Plumbing and Heating Inc. Full time

Express Plumbing and Heating Inc.

About Us:

At
Express Plumbing and Heating
, we're more than just a trades company — we're a team that values professionalism, teamwork, and exceptional customer service. We take pride in maintaining a positive, organized, and supportive workplace where every employee can thrive and make a meaningful impact.

Position Overview

Reporting directly to the
General Manager
, the
Administrative Assistant
provides vital administrative and clerical support to both office and field teams. This position is key to ensuring daily operations run smoothly and efficiently.

This is a
temporary, full-time position for approximately 6 months
, with the
possibility of extension or permanent employment based on business needs and performance
.

As the first point of contact for customers and team members, the Administrative Assistant represents the company's professionalism, organization, and commitment to excellence. The ideal candidate is detail-oriented, adaptable, and enjoys supporting a collaborative, fast-paced work environment

Key Responsibilities

  • Greet and assist customers, team members, and visitors in a professional and friendly manner
  • Answer and route incoming calls using a multi-line phone system
  • Maintain accurate customer records, files, and databases
  • Manage office organization, supplies, and mail distribution
  • Perform data entry and support bookkeeping functions, including Accounts Payable and Credit Card transactions
  • Review and respond to customer reviews via Swell
  • Support scheduling, permitting, warranty registration, and job documentation processes
  • Maintain meeting minutes and assist with planning in-house or off-site events
  • Provide general administrative assistance to the General Manager and Office Administrator
  • Ensure a clean, organized workspace and uphold company image and culture
  • Maintain confidentiality and act in alignment with the company's mission, vision, and core values

Qualifications

  • Valid Driver's License
  • Certificate or diploma in Office Administration (or equivalent experience)
  • Previous administrative experience (experience in the trades industry is an asset)
  • Strong data entry and general math skills
  • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and accounting software
  • Excellent attention to detail and organizational skills
  • Strong verbal and written communication abilities
  • Ability to multitask and meet deadlines in a dynamic environment
  • Professional demeanor with strong customer service orientation
  • Ability to work independently and collaboratively as part of a team
  • Comfortable lifting up to 50 lbs and sitting/standing for extended periods

Work Schedule

  • Monday–Friday, 8:00 AM to 4:30 PM (30-minute lunch break)
  • Additional hours may be required
    based on workload and project needs
  • This role is
    expected to last approximately 6 months
    , with the
    potential for extension
    depending on company requirements and performance.

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