Client Services Support Worker

Job Title: Client Services Support Worker

Reports To: Admin and Reception Coordinator and Office Manager

Last Updated: January 2026

About Us:

The Edmonton Gleaners Association, more commonly known as Edmonton's Food Bank, was formed in 1981. To Glean means "to gather by patient harvest." The original mandate of the organization was to gather surplus food from stores and other members of the food industry, such as breads and pastries, fruits and vegetables, and distribute this food to other organizations like soup kitchens and shelters.

While some individuals and families receive food and other services directly from the Food Bank, the organization is a central warehouse and referral central that works with and distributes food to over 380 schools, shelters, agencies, food depots, and other organizations. From the beginning the Food Bank saw itself as an association that would work collaboratively with, and on behalf of, a network of social service organizations regarding food gleaning (food recovery), food drives, and client referral.

The mission of Edmonton's Food Bank is to be stewards in the collection of surplus and donated food for the effective distribution, free of charge, to people in need in our community while seeking solutions to the causes of hunger.

The Food Bank's values govern the manner in which we work.

Our values are:

• Commitment
• Integrity
• Service
• Innovation
• Responsiveness
• Fairness

Position Overview:

The Client Services Support Worker provides direct client service through intake, referral processing, scheduling, coordination with warehouse and delivery services, and reception coverage. This role requires flexibility, strong organization, and the ability to manage multiple tasks while maintaining a calm, compassionate approach. Key responsibilities are shared among a team of three and rotate regularly as the needs of the department require.

Key responsibilities:

• Complete client intakes for walk-in clients at the main food bank. Discuss available options for food support, other resources, and schedule appointments at area depots as required. Our clients come from diverse backgrounds and cultures, empathy, compassion and patience are key to being successful in this role.
• Prepare paperwork for the Warehouse to build and distribute hampers to our depots.
• Organize delivery hampers with delivery program, including ensuring hampers are complete and following up with any client issues regarding delivery.
• Process hamper referrals from partner agencies for their clients in need.
• Handle agency inquiries and calls in regards to the program.
• Provide reception coverage during breaks and absences.
• Provide training and support to volunteers in the support services department.
• Any other tasks as required or requested to fulfill the mission of the Edmonton Food Bank; this may include event support, building hampers in the warehouse, or working in the call centre.

Qualifications

It is essential that the successful candidate is flexible and has good administrative and customer service skills. They should be self-motivated and enthusiastic in supporting the Food Bank and Beyond Food.

• Comparable work experience including social work, customer service, and administration in a fast paced environment.
• Strong computer skills using Google Workspace and Microsoft Office
• Strong communication skills both verbal and written
• Strong interpersonal and customer service skills
• A second language would be considered an asset
• Experience working with volunteers considered an asset

We appreciate all applications and the time taken to apply. Due to the volume of interest, only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $39,000.00-$41,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Work Location: In person