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Dental Receptionist

2 weeks ago

Regina SK SP H, Canada Western Alliance Management Full time

Overview

We are seeking a professional and organized Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointment scheduling, patient check-in and check-out, and providing exceptional customer service. This role requires strong communication and administrative skills. Familiarity with dental office procedures and proficiency with electronic health records systems is an asset. The Dental Receptionist plays a vital role in ensuring smooth office operations and a positive patient experience.

Responsibilities

  • Greet patients warmly and professionally upon arrival, ensuring a welcoming environment.
  • Manage appointment scheduling using electronic medical records systems.
  • Verify patient insurance information and update records accurately.
  • Answer multi-line phone systems efficiently, directing calls appropriately and taking detailed messages.
  • Collect payments, co-pays, and process billing transactions accurately.
  • Prepare and update patient records in compliance with privacy regulations.
  • Assist with patient check-in and check-out procedures, including updating medical histories.
  • Coordinate with dental staff to ensure timely patient flow and appointment adherence.
  • Maintain a clean and organized front desk area, ensuring all office supplies are stocked.
  • Handle administrative tasks such as filing, faxing, emailing, and data entry related to patient care.

Qualifications

  • Previous experience as a dental receptionist or in a medical office setting preferred.
  • Proficiency with dental practice management software is highly desirable.
  • Strong knowledge of medical terminology relevant to dentistry and healthcare is desirable.
  • Excellent communication skills, both verbal and written, with the ability to handle multi-line phone systems professionally.
  • Familiarity with electronic medical records (EMR) systems and office administrative procedures.
  • Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
  • Prior experience working with insurance verification and billing processes is a plus.
  • Professional appearance and demeanor, with strong organizational skills to support daily operations. This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing exceptional patient care through efficient office management.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person