Senior Product Owner

The Role

We are seeking a Senior Product Owner who can help shape the mission-critical systems that serve as the backbone for Police, Fire, and EMS. The Senior Product Owner for AI Services will also contribute to the evolution of our platform by integrating emerging technologies, including AI-driven solutions such as conversational frameworks, speech and vision technologies, and generative AI. You will serve as the key liaison between the software development team and the Product Manager. This role is responsible for ensuring that product requirements are effectively communicated, prioritized, and executed by the development team. You will manage the product backlog, define user stories, and facilitate Agile processes to deliver high-quality software products that align with the broader product strategy.

What You Do Collaboration with Product Manager:

• Work closely with the Product Manager to understand and help influence the product vision, goals, and high-level roadmap.
• Translate strategic objectives into actionable plans for multiple development teams.
• Provide feedback on feasibility, timelines, and technical considerations to support product planning.
• Partner with the Product Manager to drive the successful delivery of complex software initiatives from concept to launch while supporting continuous improvement on existing products.

Backlog Management:

• Own and manage multiple product backlogs, ensuring items are well-defined, estimated, and prioritized across teams.
• Create clear and detailed user stories with acceptance criteria based on requirements provided by the Product Manager and stakeholders.
• Continuously refine and update the backlog based on team feedback, changing priorities, and user insights.

Development Team Support:

• Act as the primary point of contact for development teams, communicating product strategy as well as clarifying requirements, priorities, and expected outcomes.
• Support Agile processes by facilitating sprint planning, refinement, and review sessions.
• Collaborate with development teams to balance feature delivery with technical debt remediation.
• Identify and implement process improvements that enhance delivery efficiency and team performance.

Stakeholder Alignment:

• Collaborate with the Product Manager, Business Analysts, Designers, and other stakeholders to gather input, define priorities, and align priorities.
• Represent the voice of the customer to the development team and ensure features deliver maximum value to end-users.
• Support cross-team coordination for dependencies and shared product initiatives.

Quality Assurance:

• Review completed work to ensure it meets defined acceptance criteria and is aligned with the product vision.
• Partner with QA and testing teams to validate that deliverables meet quality standards.

Continuous Improvement:

• Analyze and evaluate development team processes, making recommendations for efficiency improvements and consistency across teams.
• Use product metrics and team feedback to refine the backlog and adjust priorities.
• Provide mentorship and guidance to Product Owners and team members to strengthen agile practices.

What You Bring Required Qualifications:

• Degree in Computer Science, Business, or related field. Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus.
• A minimum of 5–7 years of experience as a Product Owner in enterprise SaaS or public safety software, managing multiple agile teams or large-scale product initiatives.
• Familiarity with AI technologies, especially in the following areas:
  • Natural language processing (NLP), conversational AI, or generative AI
  • AI capabilities across voice, text, and image workflows, including transcription, translation, entity recognition and summarization.
• Strong understanding of Agile frameworks, particularly Scrum or Kanban.
• Proficiency in writing user stories, acceptance criteria, and maintaining product backlog.
• Hands-on experience with tools like JIRA, Confluence, or similar.
• Technical background or hands-on experience with software development processes.
• Excellent communication skills, with the ability to articulate technical requirements to non-technical stakeholders.
• Strong organizational skills and attention to detail.

Asset Qualifications:

• An understanding of how AI can enhance user experience and decision-making in public safety software.
• Ability to translate AI capabilities into practical product features that serve real-world emergency response needs.
• Experience with "Aha" Product Management software
• Familiarity with software engineering concepts such as APIs, databases, and cloud platforms.
• Certified Scrum Product Owner (CSPO) or equivalent certification.
• Experience with Public Safety software such as Computer-Aided Dispatch (CAD) or Records Management Systems (RMS).

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

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