Technology Architect

2 days ago

Toronto, Ontario, Canada emergiTEL Full time
Job Title: Technology Architect

Role Summary

The Technology Architect will act as a subject matter expert (SME) across a range of infrastructure and cluster initiatives. The role focuses on security modernization, hybrid integration, service delivery optimization, platform upgrades, and site reliability engineering (SRE) to support enterprise-scale, mission-critical environments.

Key Responsibilities

  • Lead continuation of security, tenant, and product service modernization

  • Review and optimize logging, DNS, and other critical infrastructure components

  • Design and support hybrid integration of on-premises and cloud-based systems

  • Assist operations and cluster teams with priority incidents for mission-critical applications

  • Plan and execute ongoing service improvement initiatives

  • Support process refinement and application performance improvements

  • Drive service delivery optimization, including self-service portal enhancements

  • Act as an SME for cluster projects, supporting internal teams with complex implementations

  • Perform Site Reliability Engineering (SRE) activities as required

Required Skills & Experience
Technology Experience (20%)

  • Design and enhance infrastructure and applications, including improvements to existing products and services

  • Develop, implement, and test new enterprise services and solutions

  • Enhance on-premises services with focus on security, self-service, and cloud integration

  • Implement and support services such as ePAM, identity management, logging, and monitoring

  • Lead technical and non-technical initiatives from initiation to completion

  • Transfer skills and technical knowledge to team members

  • Strong understanding of network architecture and application development methodologies

  • Experience working across COTS, open-source, and cloud-based technologies

Technical Experience (20%)

  • Expert hands-on knowledge across operating systems, virtualization, orchestration, and related platforms

  • Design, integrate, and enable solutions across multiple enterprise platforms

  • Strong understanding of core enterprise services (DNS, ePAM, logging, monitoring) and their integration

  • Experience with DevOps toolchains, including automation, configuration management, and templating

Service Delivery & SRE (15%)

  • Strong coding and scripting capabilities

  • Proficiency in creating and consuming APIs

  • Perform Site Reliability Engineering (SRE) to automate service delivery and monitoring

  • Troubleshoot and resolve incidents as part of SRE operations

Communication, Analysis & Problem Solving (15%)

  • Proven ability to troubleshoot and resolve complex enterprise-level issues

  • Ability to communicate technical concepts and project status in business terms

  • Experience handling escalations and critical issues

  • Capability to function as a technical project manager when required

Must Have

  • Experience designing and enhancing infrastructure and enterprise applications

  • Experience developing, implementing, and testing new services and solutions

  • Expertise enhancing on-premises services with focus on security and cloud integration

  • Expert hands-on knowledge of operating systems, virtualization, and orchestration platforms

  • Experience designing, integrating, and implementing solutions in large enterprise environments.

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