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Client Manager

2 days ago

Toronto, Ontario, Canada Murex Full time

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.

Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. 

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You'll be part of one global team where you can learn fast and stay true to yourself.

Mission​:

A Client Manager manages the relationships with a portfolio of key Murex clients, guiding them through every stage of the lifecycle, including implementation, ongoing support, and growth. This role requires a diverse set of skills, including effective crisis management, delivery management, and relationship management, as well as strategy development and upselling. The candidate is expected to work with clients as partners, not just customers, and involve them in the decision-making and problem-solving processes. A successful candidate will have a deep understanding of the industry and the specific challenges and opportunities it presents, enabling them to provide relevant advice and solutions to clients. This professional is esteemed by their clients as reliable partners and trusted advisors, contributing to the long-term strategic development of their businesses through meaningful engagements at the senior level.

What you'll do​:

The position will include the following responsibilities:

  • Lead, motivate and orchestrate teams internally to deliver on the client defined strategy.

  • Work closely with business development, client services domain managers, and business unit managers to identify opportunities and develop business while supporting the Murex strategy.

  • Analyze data to understand client behavior, market trends, and business performance to make informed decisions.

  • Navigate complex client engagements and resolve unexpected challenges or emergencies that could impact business outcomes.

  • Collaborate with Project Managers to ensure smooth deliveries on all projects by identifying potential risks early.

  • Communicate with clients regularly and proactively, updating them on the status of their projects, addressing any issues or concerns, and anticipating their needs.

  • Share best-practice knowledge among solution architects, implementation teams, and project & production managers.

  • Understand the full range of Murex products and managed services to offer tailored recommendations that best meet the client's specific needs. 

  • Educate clients on Murex's value proposition and participate in architectural discussions to ensure successful solution deployment.

  • Demonstrate the value and impact of Murex products and managed services to clients. 

Who you are​:

We are looking for a passionate and experienced Client Manager located in Toronto. This individual should possess a strong work ethic, be diligent, highly detail-oriented, and very well organized.

  • 8-10 years of experience in the software industry, bank sector, or consultancy firms

  • Deep knowledge and experience with financial software platforms

  • Knowledge of capital markets, including an understanding of financial instruments, market dynamics, trading strategies, and regulatory frameworks

  • Demonstrates strong analytical abilities, utilizing data-driven insights and logical reasoning to make informed decisions and provide strategic recommendations

  • Experience managing complex client relationships

  • Excellent communication (both verbal and written) and presentation skills.

​Why should you join us:

  • Join a market leader boasting a 35+ year track record in a growing and dynamic industry.

  • Be part of an inclusive team with a strong people-first focus

  • Agile collaboration with colleagues with diverse backgrounds

  • An international environment offering prospects for global work

  • Best Medical, dental, and short & long-term disability programs

  • Wellness & mental health programs

At Murex, we believe in providing equal opportunities for all employees and job applicants. Discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws is strictly prohibited.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Our commitment to fairness and inclusivity lies at the heart of everything we do.