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Senior Business Analyst

2 weeks ago

Toronto, Ontario, Canada Hard Rock Digital Full time
Job description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space.

What's the position?

As a Senior Business Systems Analyst, you will play a crucial role in bridging the gap between business needs and technological solutions. This position requires a deep understanding of business processes, effective communication skills, and the ability to analyze and implement efficient systems to drive organizational success.

Responsibilities:

  • Partner with Customer Support, Risk, and other Operations teams to gather, analyze, and document detailed business and system requirements.

  • Collaborate closely with the Ops Development Team, Product Owners, and Project Managers to design and deliver system solutions that enhance operational performance.

  • Support evaluation and integration of new tools and technologies to improve customer experience, case handling, and operational efficiency.

  • Analyze existing workflows and identify automation and optimization opportunities.

  • Document process flows, use cases, and system dependencies across multiple platforms.

  • Work with development and QA teams to validate that implemented solutions meet defined business requirements.

  • Develop and execute user acceptance testing (UAT) strategies and support go-live activities for new systems or features.

  • Provide ongoing analysis and feedback post-implementation to ensure system stability and continuous improvement.

  • Maintain strong communication between technical and non-technical teams to ensure business needs are clearly understood and addressed.

  • Assist in developing training materials and documentation for end-users.

  • Partner with Data and Reporting teams to validate key metrics and provide insights on operational impact.

Job requirements

What are we looking for?

  • Bachelor's degree in Business, Operations, Information Systems, or a related field.

  • 5+ years of experience as a Business Analyst or Senior Business Analyst, preferably in a gaming, technology, or financial services environment.

  • Strong understanding of Customer Support and Risk Operations workflows, including case management, fraud prevention, and compliance processes.

  • Experience with new system integrations, data mapping, and cross-platform process design.

  • Proven ability to translate complex business requirements into clear and actionable technical documentation.

  • Strong analytical and problem-solving skills with attention to detail.

  • Excellent communication and stakeholder management skills, with the ability to work effectively across technical and business teams.

  • Familiarity with systems such as NATS, Socure, LexisNexis, ID Comply, Accertify, and Neccton (or similar tools) is a plus.

  • Ability to manage multiple projects simultaneously in a fast-paced, evolving environment.

  • Proactive, adaptable, and committed to driving continuous improvement across operational systems and processes.

What's in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

  • Competitive pay and benefits

  • Flexible vacation allowance

  • Flexible work from home or office hours

  • Startup culture backed by a secure, global brand

Roster of Uniques

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer)

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