Senior Business Analyst

Infoya is a global IT solutions provider specializing in transforming complex challenges into streamlined, AI-powered outcomes. Through proprietary technology accelerators and full-scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across industries. With a presence in Canada, the US, India, and Costa Rica, we blend technical depth with creative problem-solving to deliver measurable impact.

Job Description

The Senior Business Analyst (BA) plays a critical role in driving business value by bridging the gap between business needs and technology solutions. This role is responsible for conducting strategic analysis, leading requirements management, supporting product development, and ensuring successful delivery of initiatives that enhance operational efficiency, customer experience, and retail performance. The Senior BA acts as a subject matter expert, trusted advisor, and key collaborator across cross-functional business and IT teams.

Key Responsibilities

Business Analysis & Strategy Insight

• Conduct strategic analysis of business problems, operational processes, and retail workflows to identify improvement opportunities.
• Synthesize large datasets, trends, and customer insights to deliver actionable recommendations to leadership.
• Provide consultative analysis to support business-case development, strategic planning, and solution design.
• Evaluate the feasibility, fit, and impact of new systems, processes, and enhancements within the retail ecosystem (POS, e-commerce, supply chain, customer experience, etc.).

Requirements Gathering & Documentation

• Elicit, document, and clarify business requirements through workshops, interviews, process mapping, and user shadowing.
• Translate customer and stakeholder needs into clear functional requirements, user stories, acceptance criteria, and process flows.
• Maintain product backlogs, prioritize requirements, and support decision-making aligned with business value and customer impact.
• Act as the primary point of contact for requirements management across the project lifecycle.

Project Execution and Delivery

• Support end-to-end project planning, tracking, and execution in collaboration with PMs, product managers, and technical teams.
• Serve as a key contributor in Agile Scrum ceremonies—refinement, sprint planning, reviews, and retrospectives.
• Provide subject matter expertise on multiple concurrent initiatives, ensuring solutions meet functional and strategic objectives.
• Define UAT test cases, coordinate testing activities, and participate in user acceptance testing to validate requirements.

Collaboration and Stakeholder Management

• Build strong working relationships with business stakeholders, technology teams, and product owners.
• Act as a liaison between business and technical teams to ensure alignment, transparency, and shared understanding of objectives.
• Advocate for customer needs and value-driven enhancements throughout the project lifecycle.
• Provide ongoing customer support, communication, and training as needed to ensure successful adoption of solutions.

Reporting & Analytics

• Prepare regular KPI dashboards, performance reports, and analytics to support data-driven decision-making.
• Monitor retail metrics such as sales performance, operational efficiency, customer engagement, inventory trends, and service levels.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field (Master's preferred).
• ​8+ years of experience as a Business Analyst, Product Analyst, or equivalent role—preferably in retail, e-commerce, or consumer-facing industries.
• Strong experience working in Agile environments (Scrum, SAFe).
• Demonstrated ability to lead cross-functional workshops, requirement sessions, and stakeholder discussions.
• Experience supporting digital transformation, POS modernization, e-commerce platforms, or retail operations is an asset.
• Excellent communication skills, facilitation, and stakeholder management
• Tools: Jira, Azure DevOps, Confluence, Visio/Lucidchart/Miro, Power BI/Tableau, Advanced Excel, Goodgle Analytics
• Proficiency in developing documentation such as BRDs, FRDs, user stories, and acceptance criteria
• Strong decision-making skills, particularly related to backlog prioritization and scope evaluation.

Benefits

What We Offer
:

• Competitive salary and benefits package.
• Opportunity to work with a diverse and talented team.
• Professional development and growth opportunities.
• A dynamic and collaborative work environment.
• Hybrid work option.