Sales and Spa Booking

2 weeks ago

Grafton, Ontario, Canada Ste. Anne's Spa Full time

Job Posting: Spa Booking and Sales Advisor

Maternity Leave Contract – Until March 2027

Location: Ste. Anne's Spa, Grafton, Ontario

About Ste. Anne's Spa

At Ste. Anne's Spa, our mission is simple yet powerful: to bring the power of healing, through human touch, to the world. As one of Canada's leading destination spas, we provide our guests with unforgettable experiences rooted in relaxation, wellness, and genuine human connection.

Position Overview: Spa Booking and Sales Advisor (Maternity Leave Contract)

We are seeking a warm, organized, and sales-driven individual to join our Reservations team on a full-time maternity leave contract, ending in March 2027. This is a guest-facing role where your voice and care are often the first touchpoint in our guests' journey.

Reports to: Sales Manager

Mission: To bring the power of healing, through human touch, to the world

Goal: Create a "WOW" experience with every guest interaction

Core Values: R.E.S.P.E.C.T.

Key Responsibilities Spa Booking

  • Book spa requests via phone, email, or internal systems
  • Build thoughtful, well-balanced itineraries aligned with internal standards
  • Communicate clearly with guests regarding confirmations, special requests, and changes
  • Upsell and cross-sell spa treatments, wellness classes, and other experiences
  • Ensure accurate guest profiles and booking data
  • Support overflow and administrative tasks when needed

Sales Advisor

  • Meet or exceed individual and team sales targets
  • Complete outbound follow-up calls to maximize bookings
  • Apply rate and occupancy guidelines using yield management practices
  • Identify high-potential guests and market opportunities
  • Support business development initiatives and group bookings
  • Upsell room categories, night extensions, and premium amenities

Service Excellence

  • Deliver top-tier, empathetic service to every guest
  • Participate in ongoing training for spa services, rooms, and booking techniques
  • Mentor and support new team members as needed
  • Stay informed on industry trends and competitive offerings
  • Contribute to a respectful, uplifting team culture

Internal & External Communication

  • Respond to voicemails within 1 hour and emails within the same business day
  • Capture full guest details including contact info, deposits, and wellness selections
  • Communicate group booking requirements and special requests in a timely and organized manner
  • Adapt quickly to new tasks or changes in priorities as needed

What We're Looking For

  • Experience in sales or customer service (spa, wellness, or hospitality experience is an asset)
  • Confident, clear communicator with excellent phone skills
  • Highly organized with strong attention to detail
  • Able to adapt to booking systems and work in a dynamic environment
  • Calm, empathetic, and guest-focused under pressure
  • Available to work the full term of the contract (until March 2027)
LPIND

Job Types: Full-time, Temporary

Pay: $23.00 per hour

Work Location: In person

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