Bilingual Collections Associate

About the Company

Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years.

This position of Bilingual English/French Billing Coordinator will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have benefitted from Lifeline. Today, our range of medical alert services provide patients with access to help at home or on the go. Only Lifeline offers AutoAlert, the most widely adopted automatic fall detection technology on the market today and an excellent choice for those with a history, risk, or fear of falling. Our commitment to service delivery and the people behind the Lifeline name make us stand apart. Lifeline is also the only medical alarm service integrated with the Canadian healthcare system. Through partnerships with hospitals, healthcare agencies, and senior living residences. Lifeline is available to communities across the country.

At Lifeline Canada, our aim is to support our growing senior population, and their goals to age in place. The Lifeline service plays an important role in the transition from hospital to home to support independent at-risk seniors, as well as patients with chronic conditions. For more than 45 years, we have helped families support their loved ones so they can live more confidently at home knowing help is available at the push of a waterproof button, 24 hours a day. Our highly trained and caring Response Associates make this possible – whether it's emergency services, a family member, or neighbour. With its Canadian head office in Toronto and two national Response Centres, Lifeline is the country's leading medical alert service.

Connect America, as North America's largest independent provider of connected care, delivers a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our Corporate headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA, with other offices across North America. Learn more at

Purpose

The purpose of the Bilingual Billing Coordinator role is to interact with customers, company sales and/or service representatives to handle a variety of accounts receivable and collection service functions. To perform, as a skilled worker, a number of Customer Service support tasks and to determine, based upon professional knowledge, how best to approach the task and how to solve abnormalities.

Job Duties and Responsibilities

Reporting to the Accounts Receivable Manager, this position is responsible for ensuring accurate and timely payment of outstanding and overdue invoices and resolving invoicing discrepancies and disputes with customers while providing a high level of customer service to internal clients and third parties. The employee is expected to be in the office a minimum of 1 day a week after the onsite 6-week training period. The office address is 95 Barber Greene Rd, North York, ON, M3C 3E9.

Key responsibilities:

• Enter monitoring service agreements and contract billing information, set up new subscriber accounts and all other account billing updates duties as required. Verify that company policies are followed and report any discrepancies or errors discovered for improvement and coaching opportunities.
• Make outbound collection calls on accounts with outstanding amounts and for Pre-authorized and Credit Card denied payments before next process run.
• Post daily cheques, prepare post-dated cheques and cash receipts for overdue accounts, prepare the weekly deposit and follow-up on returned mail.
• Answer incoming calls regarding accounting inquiries as well as CareMaster action queues and accounting voicemails
• Run pre-billing reports; follow up on these records to ensure accurate revenue recognition
• Process applications and reapplications for ASB subscribers
• Follow up for return mail, update records and resend the accounting documents

Skills and Qualifications

• Relevant university or college diploma in finance or accounting (Internal candidates: minimum 2 years Lifeline customer care experience)
• Bilingual English/French
• Strong computer skills with a working knowledge of MS Office and intermediate Excel knowledge preferred
• Ability to prioritize effectively
• Ability to work under tight deadlines and under pressure
• Capable of working independently and within a team environment
• Detail oriented with the ability to process high volume of data with accuracy
• Excellent judgment and decision-making skills
• Ability to provide excellent customer service to both internal and external customers

Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment process, please inform Human Resources ) of any accommodation(s) that you may require to any materials or processes used to ensure your equal participation.