Bilingual Customer Care Associate

2 weeks ago

Toronto, Ontario, Canada Hyundai Capital Canada Full time

Position Details:

The
Bilingual
Associate, Customer Care will be responsible for providing exceptional customer service experience in French and English by efficiently answering phone calls, emails, and escalation cases for all Hyundai, Kia and Genesis brands. The associate will be responsible for meeting all assigned SLAs. In addition, the associate will support the Senior and Manager, Customer Care with various assigned tasks.
The Associate will work the rotating shifts between the hours of 8:30 am to 8 pm EST.

Duties and Responsibilities

  • :Answer incoming calls and emails regarding lease and loan accounts in an efficient manner. Update the servicing system with detailed and clear notes after each cal
  • lIdentify customer's questions, concerns, and complaints in a compassionate, prompt and courteous manner and provide effective solutions. Maintain a high level of professionalism with customers and establish a positive rapport with every custome
  • rMeet or exceed the key performance indicator
  • sImpact the company's bottom line by problem solving and turning frustrated customers into repeat customer
  • sEscalate matters to appropriate teams or departments as and when needed. Follow-up with customers and/or dealers on complaint and/or question resolution statu
  • sManage Customer Care Queues, letter generation and other tasks in the servicing syste

**m

Qualification**

  • s:Previous experience in customer facing role, or call center environment preferr
  • edAutomotive finance experience is a pl
  • usExperience in corporate work environment preferr

**ed

Education & Certificati**

  • on:College Diploma or University degree prefer

**red

Knowledge, Skills, & Abilit**

  • ies:Bilingual French/English is requi
  • red.Ability to communicate clearly both verbally and written in both langua
  • ges.Demonstrated ability to build positive productive relationships with a variety of internal and external stakeholders; along with the ability to gain cooperation and commitment from oth
  • ers.Self-starter who is team oriented and results dri
  • ven.Capacity to work flexible work hours, which may include day, evening and weekend sh
  • iftsAbility to work independently and proactively problem so

lve.

Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection pro

cess.

This posting is for an active, existing vacancy. Hyundai Capital Canada is currently hiring for this role and applications are being reviewed as part of a live recruitment pr

ocess.

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