Technology Support Specialist I

(ASD-W) - Technology Support Specialist: Level I - Serving schools under the Woodstock Education Centre

Position:  Technology Support Specialist: Level I -  Serving schools under the Woodstock Education Centre

Employment Type: Permanent

Union: Public Service Alliance of Canada Union (PSAC)

Salary: SBO 3 ($1799 -$2823 bi-weekly) 

Office Location: Woodstock Education Centre

PSAC Collective Agreement: 241-e.pdf

TECHNOLOGY SUPPORT SPECIALIST: LEVEL I – Serving schools under the Woodstock Education Centre  

Location: Anglophone West School District 

Public Service Alliance of Canada Union (Local 60702), School Business Officials Group

Join our dynamic team as a Technical Support Specialist and make a meaningful impact by providing essential guidance and technical support to various education facilities. Under the direction of the IT Operations Supervisor, this role encompasses the following:

Key Responsibilities:

• Client-Centre Support: Deliver exceptional support to clients, ensuring their technological needs are met promptly and efficiently.

• Hardware and Software Solutions: Diagnose and resolve hardware and software issues in a multi-vendor hybrid environment.

• On-Site Assistance: Travel to multiple school sites to provide technical support and effectively address any issues.

• Information Management: Maintain precise records of hardware and software inventory, oversee equipment distribution, and support procurement and deployment efforts.

• Streamlined Documentation: Efficiently complete and manage necessary paperwork, including service requests, building systems information, and equipment inventory records.

• Collaborative Problem-Solving: Partner with IT Operations Supervisors, Information Systems Managers, and fellow team members to tackle complex technical challenges.

• Policy Compliance: Adhere to established protocols, policies, and procedures.

Qualifications:

• Successful completion of a recognized Computer Technology program or equivalent work experience. Industry recognized certifications would be an asset.

• Previous experience in hardware and software troubleshooting is an advantage.

• Exceptional communication and interpersonal skills.

• Willingness and ability to travel to multiple school locations as required.  Must have a valid driver's license and transportation.

Necessary Special Requirements:

• Must be able to work as part of a team, as well as being able to work independently with a diverse client base;

• Must be physically fit, as this position requires lifting an average of 40 lbs and standing for long periods;

• Must have good organizational skills.

Salary: This is a unionized PSAC position and falls under School Business Official 3 pay band ($46,774 to $73,398 annual). 

Application: Applications are to be received no later than Tuesday, January 27 at 12:00 pm. You must apply by submitting your application with a cover letter as well as a resume outlining your qualifications for Applicants must clearly demonstrate the essential qualifications to be given further consideration. Subject to the response of this competition, education and/ or experience requirements may be changed. Thank you in advance for applying. Only those selected for an interview will be contacted. The successful applicant will be required to provide a criminal record check and two (2) references outlining how, when, and where the applicant has acquired the qualifications and skills for this position.

It is noted that the timeframe identified above does not constitute a guarantee. The term of your assignment may be shortened or extended depending upon circumstances. Staffing for these positions will comply with the terms of the collective agreement. Should a breach in process be brought to our attention following the appointment, it will be reviewed in conjunction with the union. If it is found that the original appointment made was in error or in breach of the collective agreement, the employer shall rescind the employment offer.

We are committed to employment equity.

All facilities in Anglophone West School District are scent reduced environments