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Professional Account Manager

3 weeks ago

Remote Canada Alcon Full time $90,000 - $120,000 per year

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. 

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Professional Account Manager on Alcon's Vision Care Fields Sales team in British Columbia, you will be trusted to work and achieve mutually beneficial goals with Eye Care Practitioners by presenting innovative Alcon products and solutions to meet the needs of their patients and their practices.

In this role a typical day will include:  

  • Align with customers using a consultative approach to identify the needs of our customers – Eye Care Practitioners (ECPs) – which include both their patients and their businesses. Align Alcon products and services to solve for their unmet needs.  
  • Grow sales by shifting customer beliefs and behaviours to prescribe and recommend Alcon innovative products as their first-choice product lines.  
  • Provide product and technical consultation to doctors on the appropriate use of Alcon products.  
  • Develop a highly structured territory strategy and plan by following marketing strategies and leveraging a variety of data tools, including account information, territory mapping, call reporting data ), Alcon sales data, with the support of the Associate Sales Director.  
  • Develop a strong executional plan and routing schedule for the territory to capitalize on revenue from the highest potential customers. Plan and execute calls daily.  
  • Develop and maintain customer relationships by responding to all customer requests within 24 hours, performing customer call follow-up activities and resolving customer issues in a timely manner.  
  • Using analytical tools available, develop business insights to customize your approach to give the best possible Alcon Experience to every customer. 
  • Collaborate with the team to conduct Regional/local conferences, aligning on priorities and responsibilities, ensuring customer engagement opportunities with key stakeholders are arranged and executed. Participate in and network with customers at conventions, educational events (may include some evenings and weekend events).  
  • Conduct CE opportunities in territory, aligning with division counterparts where necessary, and managing all aspects of CE events.  
  • Contribute to the Regional team to help develop region-specific sales opportunities.  

 WHAT YOU'LL BRING TO ALCON: 

  • Bachelor's Degree or equivalent college diploma 
  • 1 – 5 years sales experience  
  • Required travel up to 40% within territory. 
  • Must reside in British Columbia
  • Advanced written and verbal communication skills in English.  
  • Additional required travel within North America for conferences, educational events & training (may include evenings & weekends) 
  • Business acumen with proven analytical ability, organizational and negotiating/networking skills. 
  • Strong business experience in Health Sciences preferably eye care arena 
  • Strong interpersonal skills, including presentation skills.  Leadership and marketing skills paired with financial understanding a strong bonus. 
  • Computer literacy in MS Office environment (PowerPoint and Excel) and experience with a computerized sales administration system  

Preferred Qualifications: 

  • BSc, BA, Marketing or Finance  
  • 1 – 5 years within industry experience (eye care, medical device, pharma) 

HOW CAN YOU THRIVE AT ALCON: 

  • Benefit from a growing, innovative environment. 
  • Sharpen your current skills and gain exposure within different areas of the business. 
  • Focused and strategic growth and development opportunities. 
  • Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight and improve lives

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Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.