Manager, Regional Franchise Operations

Manager, Regional Franchise Operations (Western Canada)

The Bone & Biscuit Co.

Location: Western Canada

ABOUT US…

Since the opening of the first location in 2008, the Bone & Biscuit Co. has continually maintained the highest standards and quality of natural foods, supplies and accessories. A Canadian company that has over 60 franchise locations across Northwest Territories, British Columbia, Alberta, Saskatchewan, Ontario, New Brunswick and Prince Edward Island. An ambitious and innovative organization that focuses on delivering high quality products and exceeding customer expectations.

The Bone & Biscuit Co. is founded upon four fundamental values: Integrity, Courtesy, Teamwork and Knowledge. These values are the underpinning of our company culture and why so many people enjoy visiting our stores and becoming owners themselves.

ABOUT THE ROLE…

The Bone & Biscuit Co. is seeking a highly motivated and experienced professional to join our team as the Manager, Regional Franchise Operations (Western Canada).

Reporting to the General Manager, Franchise Operations, the Manager, Regional Franchise Operations (Western Canada) is a pivotal liaison and support for franchisees throughout their journey from initial training and store setup to ongoing operations. This role is instrumental in driving brand development and enhancing sales performance across the regional area while ensuring stores meet brand standards and operating guidelines. The Manager, Regional Franchise Operations (Western Canada) is an ambassador in promoting The Bone & Biscuit culture and competitive advantages to franchisees.

Key Responsibilities

Training and Operations Support

• Provides comprehensive training and onboarding for new franchisees, covering customer service, merchandising, marketing strategies, product selection, and product & nutrition training.
• Develops, updates and maintains the curriculum and materials for online training software to ensure relevance and engagement.
• Serves as the primary resource for translating corporate initiatives into actionable strategies at the franchisee level, ensuring compliance with corporate standards.
• Assists in the launch of new stores, ensuring franchisees are equipped with optimal product assortment, merchandising, and marketing strategies for success.
• Conducts regular reviews of store environments and key performance indicators to identify areas for improvement and provides targeted coaching to franchisees to enhance operational efficiency and team effectiveness.

Relationship Management

• Cultivates and maintains positive relationships with vendors and distributors to secure the best possible support for franchisees (i.e. training opportunities, promotional benefits, resolution of issues).
• Continuously builds product knowledge through interactions with vendors and distributors.
• Collaborates with the corporate product team to synchronize vendor management strategies and gather essential market insights.
• Acts as the main liaison between franchisees and corporate head office, facilitating effective communication and problem resolution, involving senior management as necessary.
• Proactively gathers and analyses customer feedback to better understand customer needs and drive local store adjustments.

Merchandising & Inventory

• Implements and monitors standardized merchandising processes to maximize in-store flow, customer impact and sales growth.
• Regularly monitors inventory levels in stores to ensure adherence to company standards, addressing variances with corrective action plans developed alongside franchisees.

Monitoring & Reporting

• Performs detailed competitive market analysis to benchmark store performance against industry standards.
• Establishes standardized reporting processes to track store progress, evaluate franchisee performance and to foster continuous improvement.
• Analyses regional sales data monthly, identifying trends and implementing strategies to leverage best practices and enhance store performance.
• Sets targets for stores and follows up regularly to monitor performance, suggest improvements, and remove obstacles where possible.

Leadership & Management

• Drives the effective implementation of company programs, motivating franchisees to develop and execute plans that align with both operational and organizational objectives.
• Conducts annual performance evaluations for franchisees, providing constructive feedback and development paths.
• Regularly participates in management meetings and provides insightful feedback to senior leadership on potential improvements and growth opportunities.
• Upholds and promotes the Bone & Biscuit culture and values through principal leadership and informed decision-making.

Required Qualifications

• Minimum of 2 years of retail chain experience at a regional or multi-store management level, ideally gained in progressive operations roles
• In-store retail experience (pet food sales would be an asset)
• Post-secondary education in business/merchandising or a related field considered an asset
• Retail management courses considered an asset
• Strong visual merchandising skills
• Strong operational skills in a customer-service environment
• Financial and business acumen (financial reporting, budgeting, business planning)
• Ability to organize work and manage multiple priorities
• Problem-solving skills
• Proficiency with MS Office
• Experience with Franpos or other Point of Sale systems is an asset

Conditions for Employment

• Western Canada based and legally entitled to work in Canada at the time of application
• Valid driver's license
• Ability to travel
• Ability to work on a flexible schedule that meets the needs of the business

COMPENSATION…

The Bone & Biscuit Co. provides a highly competitive compensation package, including competitive base salary range of $80,000-$90,000, bonus, medical and dental health benefits, as well as other benefits.

CONTACT US…

If this role is of interest to you, please submit your cover letter and resume confidentially to:

We thank all applicants for their interest but only those selected for interview will be contacted.