D365 CRM Functional/ BA

1 week ago

Cambridge, Ontario, Canada Stridely Solutions Full time

·       
5–7 years
working with D365 CRM in functional / BA roles.

·       Experience in at least
2–3 full project implementations
.

  • Strong knowledge of Microsoft Dynamics 365 CRM (Customer Engagement)
  • – Sales
  • – Customer Service
  • – Case Management
  • – Activities, Leads, Opportunities
  • – Dashboards, Views, Forms, Security, Workflows

·       Experience writing BRDs, FRDs, User Stories, and acceptance criteria.

  • Able to document cases, sequence diagrams, and process flows
  • Proficiency with Visio, DevOps, Jira, or similar tools.
  • Can understand functional needs into technical design concepts
  • Excellent communication — both business-friendly and technical
  • Strong presentation
  • Works independently with minimal supervision
  • Proactive in identifying risks, issues, and gaps

Quick Role Description:

The ideal candidate will gather business requirements, write functional specifications, perform CRM configuration, and act as the bridge between business stakeholders and the development team. Must have strong D365 CE functional knowledge (Sales & Service), excellent documentation abilities, and experience converting business needs into detailed, actionable functional requirements for developers.

Company Details :

  • Stridely Solutions is an ISO 9001:2015 certified leading global technology solution provider enabling you to avail digital transformation solutions based on cutting edge technology tools and platforms.
  • We are trusted global partners offering services into SAP, IoT, RPA, Advanced Analytics, Microsoft Dynamics, & Microsoft CRM having highly qualified team of 450+ techno brains with our direct presence in India, USA and Canada.
  • We boast of having extensive experience of automating business processes and technology platform migration, with committed techno-enthusiasts to provide quality enterprise software solutions that adds value to generate a favorable return on your investment.
  • Working with our clients more like associates and partners is our standard engagement model.

Employee strength: 500+

Working Days: 5 Days a week, Hybrid (3 Days Work From Office, 2 Days Work From Home)

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