Broker / Field Sales (Key Account Manager)

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Sales

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

About The Role
The Key Account Manager is responsible for developing superior business partnerships with customers, anchored on key insights of consumers and their shopping behavior with the end in view of achieving the company's plans and business priorities within the Retail Channel.  This role is also responsible for managing our Broker team and driving sales results through these customers.

Your responsibilities

• Develop and manage customer relationship with buyers; contribute to customer strategy ensuring local Reckitt business objectives are achieved – lead omni channel experience, not leading instore only
• Managing customer negotiations in relation to Reckitt commercial strategy and customers trading terms
• Understand ecomm fundamentals to optimize area of business
• Take ownership of full customer P&L by understanding and managing all trade spend and supply related costs with a focus on reducing inefficient spend.
• Lead the identification of sales opportunities and develop, implement and drive strategies and programs to maximize product sales and ROI within your assigned key accounts and contribute to establish market leadership for Reckitt.
• Provide analytical expertise for total category management across all brands to focus efforts on growing our brands within your key accounts.
• Achieve / exceed all key sales measures and target for the national account (NR, GM, COP, NWC and trade spend).
• Manage the relationship with the broker sales force and oversee the delivery of the targets
• Work in close partnership with brand marketing to ensure development and implementation of customer category strategy and best in class 4P execution
• Work with Category Development Managers to develop plans to drive category / trade business plans; work with field sales to manage customer as key stakeholder
• Partner with Demand Planning to ensure Customer Service levels and met / exceeded
• Overall Continuous improvement - identifying opportunities for efficiency and profitability and overall improvement in the management of categories

The experience we're looking for

• A minimum of 7+ years related sales or retail experience with 2-3 years in key account management
• University degree in Business or any related field
• Proven experience in building relationships
• Demonstrated experience in the development and execution of complex sales plans within budget in the Consumer-packaged goods industry.
• Experience selling category management initiatives and programs to customers to achieve greater category success.
• People management experience is an asset

The skills for success

• Ability to analyze complex data from multiple sources, and to translate data into actionable market strategies.
• Clear understanding of Canadian retail dynamics.
• Project management, sound judgment, problem solving and decision-making skills. Excellent written and verbal communication. Capacity to work under pressure.
• Strong knowledge of Syndicated Data and Customer Management Process, as well as Microsoft Office
• Ability to manage through ambiguity and make decisions

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.