Admissions Coordinator FT

EHN Canada is the nation's largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

Be part of the work that's changing lives.

Job Overview:

With inpatient substance abuse and mental health treatment center throughout the country, EHN Canada has a wide market presence which includes brand recognition, referral relationships, previous clients, advertising, word-of-mouth, and search engine optimization. They generate over 10,000 inbound inquires each month from potential new clients or their family members. These funnel into the admissions team via calls, chats, and emails.

The Admissions Coordinator serves this high inbound volume with a professional 30-minute phone consultation. This includes building a relationship, gaining a deep understanding of the situation through detailed discovery questions, and recommending an appropriate treatment program. To accomplish this effectively, teammates receive ongoing training on mental health disorders, how these conditions manifest and impact individuals, treatment modalities, ethics, confidentiality, and identifying client needs. Additionally, the position manages an active pipeline of inquiries while working with medical and clinical staff for admissions approval.

The admissions team is expected to double in the next five years. Since mastering this role requires an 18-24 month learning curve, leadership is only promoted from within. Not only are we seeking new members to join our team, but also future team leads, supervisors, managers, and directors.

Success in this position hinges on excellent communication skills, compassion, strong customer service abilities, self-motivation, emotional intelligence, and a collaborative approach to teamwork.

Work with Manager of Admissions to:

• Manage, organize and prioritize day-to-day patient care activities, staffing and resource utilization of admission staff
• Function as an expert clinical resource for the team
• Facilitate individual and interdisciplinary team teamwork and effective work process
• Facilitate staff orientation and identify staff learning needs to make recommendations for further training
• Oversees that all staff are completing all admission documentation including databases and quality assurance measures.
• Participate in hiring, orientation, and performance evaluation when required In collaboration for admissions manager, liaise with nursing and other interdisciplinary team members as well as community providers to facilitate patient transitions
• Coordinates staff schedules for Admissions Counselors
• Awareness and a good understanding of the principles/protocols that govern health and safety issues
• Oversees bed allocation for all new admissions and room change requests or delegate as required
• Review any questionable assessments and co-ordinate with Admissions Manger, Clinical Director or Clinical Lead of appropriate program for the final decision regarding appropriateness for admission or referral to alternate resources.
• Group placement of all new admissions in collaboration with Clinical Director
• Participates in all educational endeavors of the facility and helps to develop, implement and evaluate department's Quality Improvement activities
• Other duties as assigned

Other Duties:

• Answers inquiry calls/emails/faxes and assess eligibility for further assessment or admission
• Provide information on programs and services available within the Edgewood Health Network or provide information/referral to external providers as appropriate.
• Conducts tours with prospective client and answers questions concerning program with family and friends
• Conducts intensive addiction assessments and make clinical recommendations for treatment including assessments
• Proactively case manages clients. This includes communicating with client, family, referents, other health care professionals or organizations, legal professionals, and other external parties, as required.
• Documents all communication with clients, family, referents
• Act as liaison for community referral agents i.e. EAP representatives, occupational health organizations , advising of a client's arrival and providing documentation as needed
• Actively participates with team members and the interdisciplinary team regarding the ongoing treatment planning and evaluation of the client and their care, as needed
• Completes mandatory assessment or admission documentation, consents or other forms as required
• Prepare and maintain client files
• Maintain open communication with other interdisciplinary team members regarding client cases and attend team meetings as required
• Books pre-admission medicals with physician, as required.
• Maintain client waiting lists
• Assist client with detoxification process when required
• Present program education sessions as required
• Preparing reports, data management including data entry as required
• Other duties as assigned
• Staff will work a variety of shifts including weekdays, evenings, weekends, holidays and on-call.

Qualifications:

• Minimum 3 years of current clinical experience
• Degree/Diploma in regulated health care professionals program preferred
• Management training or equivalent preferred.
• Experience working with patients with concurrent disorders

Employee Benefits and Perks:

• Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
• 24/7 Employee Assistance Program through GreenShield Health
• Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
• Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
• Access to in-house fitness facilities or discounted gym memberships
• Exclusive discounts through Perkopolis on entertainment, insurance, and more
• Opportunities for personal and professional growth through our Education Support Assistance program
• Supportive relocation opportunities due to our nationwide presence
• Defined Benefit pension plan with up to a 4% employer contribution
• Maternity and parental leave top-up
• Discounts available at Kids & Co. Daycare.

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.