Insurance Claims Specialist

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. We are looking for people who want to embark on a career journey where you are satisfied at work, and you are using your skills to create a positive impact.

Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you've never worked in customer service, you've certainly been a customer. At GM Financial, our collections team partners with customers to customize a payment plan through an engaging and unique service experience.

If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers who need your help; apply to be a part of the GM Financial Team.

In This Role You Will:

• Investigate and determine coverage on total loss vehicle claims including evaluating market value/replacement value of leased vehicles.
• Liaise with insurance companies/brokers in negotiating and settling total loss claims within established guidelines.
• Review and process all required documentation related to total loss settlements including proof of losses, salvage releases, Power of Attorneys, etc. ensuring accuracy, timeliness and alignment with federal and/or provincial guidelines.
• Work directly with customers, dealers, other departments and management on the coordination of claim processing. Process lease disposals related to total loss including submission to accounting, refunds and customer billing.
• Coordinate with external third party product providers to coordinate refunds on cancellation of products mitigating loss exposure for GMF.
• Liaise with Estate Executors regarding deceased lease account holders including reviewing available options and collecting/processing all required documentation.
• Coordinate with dealers, executors and various internal departments regarding intentions of estate regarding to complete lease transfers, buyouts and vehicle returns ensuring accuracy, timeliness and alignment with all/any federal and/or provincial guidelines.
• Process any lease disposals related to estate processing.
• Assist internal departments and Dealers with any insurance related inquiries including but not limited to damaged vehicle returns, repair inquiries/questions, etc.

What makes you a dream candidate?

• Comprehensive understanding of a range of services, processes, procedures, systems and concepts within each area of specialty (insurance total loss, probate)
• Performs multiple and/or diverse tasks that are highly complex requiring specialized expertise.
• Ability to organize, prioritize and manage a large workload for optimum efficiency

Extensive negotiation and experience to deal with most difficult accounts with customers, insurance adjustors, estates and dealers.
- Demonstrated attention to detail and the ability to prioritize workload to meet department objectives efficiently
- Proven ability to work cooperatively with peers and managers to bring accounts to favorable resolution while building a positive work environment
- Detailed knowledge of contractural and security agreements
- Knowledge of specific regulations in all provinces in which GMF does business relating to insurance claims and probate
- Understands and complies with regulatory requirements in all jurisdictions
- Leverages strong negotiation, influence, and persuasion skills

Experience:

• Minimum 2-3 years work related experience in the auto insurance industry.
• Post-secondary education or progressive work experience preferred.

What we offer:

• Excellent Health, Vision and Dental Benefits
• Company Match program for RRSP contributions
• Generous Paid Time Off (personal, vacation, sick, paid holidays)
• Casual Dress Code - Dynamic relationships between teams and leadership
• Quarterly Volunteer Opportunities
• Hybrid work schedule offered; ability to work a portion of your week from home